Oracle 1z1-981 valid exam dumps : Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
- Exam Code: 1z1-981
- Exam Name: Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
- Updated: Oct 14, 2026
- Q&As: 73 Questions and Answers
About Oracle 1z1-981 Valid Exam Braindumps
In 2026, some learners remember better on paper. The printable PDF of Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials on ValidDumps lets you mark, annotate, and review 73 practice questions the traditional way.
Oracle 1z1-981 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-981 |
| Passing Score: | 65-70% |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple Response, Multiple Choice |
| Exam Price: | USD 245 |
| Certificate Validity Period: | Retired / No longer actively offered (historical Oracle certification) |
| Available Languages: | English |
| Real Exam Qty: | 60-70 |
| Related Certifications: | Oracle CX Cloud Service Certification Oracle Customer Experience Cloud Certification |
| Recommended Training: | Oracle CX Cloud Training |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or testing center (Oracle Testing Center / Pearson VUE depending on region and availability at time of offering) |
| Pre Condition: | No strict prerequisite officially required; recommended familiarity with Oracle CX Cloud Service and contact center operations. |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cross-Channel Contact Center Fundamentals | - Channel configuration
|
| Topic 2: Routing and Work Distribution | - Routing rules and policies
|
| Topic 3: Integration and Extensibility | - External system integration
|
| Topic 4: Reporting and Analytics | - Performance monitoring
|
| Topic 5: System Configuration and Administration | - Operational administration
|
1z1-981 Exam FAQ
Oracle CX Cloud Training: Visit official page
Oracle Certification Registration: register for 1z1-981
The package includes 73 practice questions for the 1z1-981 exam, all with verified answers. The same content is available in three formats, so you can switch freely.
The 1z1-981 exam contains 60-70 questions to complete within 120 minutes minutes. Rehearsing under the same limit on the simulator builds calm, automatic pacing.
The PDF reads on phones, tablets, and computers, and it prints cleanly for candidates who like marking notes on paper. The PC file is an interactive simulator that makes rehearsal engaging. The online file is the updated edition of the PC version: intelligent functions, real-test simulation, and no limit on installation devices. All three carry the same questions and answers.
No strict prerequisite officially required; recommended familiarity with Oracle CX Cloud Service and contact center operations.
- Cross-Channel Contact Center Fundamentals ()
- System Configuration and Administration ()
- Integration and Extensibility ()
Plan your hours according to each topic's weight.
1z1-981 requires 65-70% to pass, and the official exam fee is USD 245. Fixing both numbers early keeps your practice target and your budget on the same page.
Before you buy, our team answers any question about the Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials material, and the free demo lets you test it. After payment, the files reach your email within seconds, updates follow by email whenever the exam changes, and we protect your personal information throughout. Promotions appear on our homepage from time to time, so regular visitors often buy at a better price.
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?
- A. If a contact record does not exist, creating a contact record as captured by an agent from customers
- B. Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
- C. If a contact record exists, loading details from the contact found in the incident workspace
- D. Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
- E. Capturing all incident-associated CO data from customers
Correct Answer: A,C,E 🗳️
Which four view modes are available in the Report Editor?
- A. Report View
- B. Layout View
- C. Graphical View
- D. Data Set View
- E. Design View
- F. Database View
Correct Answer: A,B,D,E 🗳️
Which three features can be configured in advanced routing?
- A. Queue segregation
- B. Queue limit
- C. Queue prioritization
- D. Skill time
- E. Queue overflow
- F. Skill relaxation
Correct Answer: C,E,F 🗳️
Which two statements are true about generic objects?
- A. They belong to a stand-alone class that is not derived from an RN object.
- B. They require the type of data to be set dynamically.
- C. They automatically consider a package to consist of custom objects.
- D. They can be used with standard objects.
- E. They are used when working with custom objects only.
Correct Answer: C,D 🗳️
Which two statements are true about Oracle Service Cloud accelerators?
- A. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
- B. The source files for all listed accelerators are available for download.
- C. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
- D. Oracle provides support for all accelerators.
- E. They
are available at http://www.oracle.com/technetwork.
Correct Answer: A,C 🗳️
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