ISEB ISEB-ITILF valid exam dumps : The Foundation Examination - ITIL®

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which process will regularly anal0yse incident data to identify discernible trends?

A) Problem management
B) Service level management
C) Event management
D) C0hange management

2. Which of the following BEST describes the purpose of access management?

A) To detect security events and make sense of them
B) Provides the rights for users to be able to use a service or group of services
C) To prevent problems and resulting Incidents from happening
D) To provide a channel for users to request and receive standard services

3. Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design

A) 1, 3 and 4 only
B) 1, 2 and 3 only
C) All of the above
D) 2, 3 and 4 only

4. What guidance does ITIL give on the frequency of production of service reporting?

A) Service reporting intervals must be the same for all services
B) Service reporting intervals must be defined and agreed with the customers
C) Reports should be produced weekly
D) Reporting intervals should be set by the service provider

5. Which of the following should be done when closing an incident?
1.Check the incident categorization and correct it if necessary
2.Check that the user is satisfied with the outcome

A) Both of the above
B) 2 only
C) Neither of the above
D) 1 only

Solutions: