Oracle 1Z0-1064-20 valid exam dumps : Oracle B2B Service 2020 Implementation Essentials

  • Exam Code: 1Z0-1064-20
  • Exam Name: Oracle B2B Service 2020 Implementation Essentials
  • Updated: Sep 16, 2026
  • Q&As: 78 Questions and Answers

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Oracle 1Z0-1064-20 Value Pack (Frequently Bought Together)

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Value Pack Total: $179.97  $79.99

About Oracle 1Z0-1064-20 Valid Exam Braindumps

Free resources look tempting until you realize half of them contradict the other half. Instead of burning 2026 evenings sorting signal from noise, 1Z0-1064-20 candidates can start with the 78 verified Oracle B2B Service 2020 Implementation Essentials practice questions at ValidDumps and spend that time actually learning.

Oracle 1Z0-1064-20 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle B2B Service 2020 Implementation Essentials
Exam Number:1Z0-1064-20
Exam Price:USD 245
Certificate Validity Period:18 months
Available Languages:Japanese, English
Exam Format:Multiple Choice, Multiple Answer
Related Certifications:Oracle CX B2B Service
Oracle Engagement Cloud Service
Real Exam Qty:58
Passing Score:62%
Exam Duration:85 minutes
Recommended Training:Oracle CX Sales and B2B Service Learning Subscription
Oracle B2B Service 2020 Implementation Training
Exam Registration:Pearson VUE
Oracle Education
Sample Questions:Free Download real 1Z0-1064-20 exam prep
Exam Way:Online proctored or Onsite at authorized Pearson VUE test centers
Pre Condition:No mandatory prerequisites; recommended hands-on experience with Oracle B2B Service / Engagement Cloud
Official Syllabus URL:https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20

Oracle 1Z0-1064-20 Exam Syllabus Topics:

SectionWeightObjectives
Engagement Cloud Overview & Setup20%- Use Functional Setup Manager (FSM)
- Describe Engagement Cloud architecture
- Explain security model and roles
Knowledge Management & Omnichannel13%- Enable Knowledge Management
- Author and organize knowledge articles
- Configure CTI and email communications
Entitlements & Service Catalog15%- Configure standard and default coverage
- Set up service catalog and products
- Understand coverage and milestones
Digital Customer Service (DCS)22%- Configure media toolbar and pages
- Describe DCS components and themes
- Deploy and customize DCS applications
Analytics & Integration8%- Modify reports and dashboards
- Explain integration mechanisms
- Use infolets and subject areas
Service Request Management22%- Set up assignment rules and mappings
- Manage SR processing and searches
- Configure SR categories and statuses

Questions Candidates Ask About Oracle B2B Service 2020 Implementation Essentials

Oracle B2B Service 2020 Implementation Essentials is an official Oracle certification exam, listed under the code 1Z0-1064-20. Clearing it earns the Oracle B2B Service 2020 Certified Implementation Specialist certification, a Specialist-level credential. It also ties into Oracle Engagement Cloud Service, Oracle CX B2B Service, which makes it a useful anchor for a longer certification plan. For employers, the value is simple: the vendor itself has verified what you know.

You will work through 58 questions in 85 minutes on the Oracle B2B Service 2020 Implementation Essentials exam. The content is only half the battle; the clock is the other half. Train both at once: set the ValidDumps test engine to full timed mode, practice skipping and returning to stubborn items, and repeat until finishing with minutes to spare feels normal rather than lucky.

Passing Oracle B2B Service 2020 Implementation Essentials requires 62%, and the official registration fee is USD 245. Remember that a retake bills the same USD 245 all over again, so winging it is the most expensive strategy on the table. A better approach: benchmark yourself with the ValidDumps practice tests first, and schedule the real exam only once your scores sit comfortably and consistently above the requirement.

No mandatory prerequisites; recommended hands-on experience with Oracle B2B Service / Engagement Cloud

Requirements do evolve, so before you spend a registration fee, verify the current conditions on the official exam page.

Registration for Oracle B2B Service 2020 Implementation Essentials is handled through the vendor's official channels below.

One more detail for your planning: the exam is delivered Online proctored or Onsite at authorized Pearson VUE test centers.

Oracle recommends the following training resources for the Oracle B2B Service 2020 Implementation Essentials exam.

Training tells you what to learn; practice questions teach you how the exam asks it. Pair either with the 78 items in the ValidDumps 1Z0-1064-20 package and you cover both halves.

Yes. The free demo on this page contains a portion of the complete Oracle B2B Service 2020 Implementation Essentials question set, enough to judge the accuracy and the clarity of the explanations for yourself. After purchase, updates are free for 365 days, and once your product expires you can extend the update service at a 50% discount.

ValidDumps provides a 100% money-back guarantee with clearly stated conditions. Take the Oracle B2B Service 2020 Implementation Essentials exam within 60 days of purchase; if you fail, you may claim a full refund, as long as the exam matches your product. Exams taken within 3 days of purchase are not eligible, and neither are products that were downloaded but never used, free materials, or expired orders; the candidate name must match the payer name. File the claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is processed within 7 days. If you would rather exchange than refund, you can receive two other exam products of equal value free of charge and keep the update service on your original purchase.

Delivery is immediate: your purchase is downloadable right away and automatically emailed to you within one minute of successful payment. If nothing arrives within 2 hours, check your spam folder and contact customer service. You may install the software on as many computers as you wish.

The official Oracle B2B Service 2020 Implementation Essentials syllabus comprises 6 domains. The heaviest hitters are Engagement Cloud Overview & Setup (20%), Digital Customer Service (DCS) (22%), and Entitlements & Service Catalog (15%). The complete outline sits above on this page; walk it top to bottom and mark every line you could not teach to someone else.

Oracle B2B Service 2020 Implementation Essentials Sample Questions:

Question #1

Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

  • A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
  • B. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
  • C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
  • D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
Reveal Solution  Discussion  0

Correct Answer: D  πŸ—³οΈ

Question #2

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

  • A. Available
  • B. Duration
  • C. Interval
  • D. Start/Stop
  • E. Time Period
Reveal Solution  Discussion  0

Correct Answer: B  πŸ—³οΈ

Question #3

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

  • A. Create several personalized searches and create them to each other.
  • B. Add fields from the advanced search functionality.
  • C. Grant the agent Administrator permissions to add new search filters.
  • D. Create a new search through the application composer.
Reveal Solution  Discussion  0

Correct Answer: D  πŸ—³οΈ

Question #4

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

  • A. not be able to preview your application before you publish it
  • B. be required to create all of your own components for the display of Engagement Cloud objects
  • C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
  • D. have to contact Oracle Support for the permission to deploy your custom DCS application
Reveal Solution  Discussion  0

Correct Answer: B  πŸ—³οΈ

Question #5

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

  • A. Make them available to external users by giving them access to the internal "My Knowledge" page.
  • B. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
  • C. Make them available to employees and agents via My Knowledge.
  • D. Make them available externally to customers via My Digital Customer Service (DCS).
  • E. Make them available internally to agents as part of the Service Request Knowledge Panel.
Reveal Solution  Discussion  0

Correct Answer: B,C,D  πŸ—³οΈ

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