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| Section | Objectives |
|---|---|
| Topic 1: General System Management | - Language Support
|
| Topic 2: Database and Services | - Core Services
|
| Topic 3: Integration and Connectivity | - Communication Manager Integration
|
| Topic 4: Installation and Configuration | - System Setup
|
Avaya Contact Center Control Manager Implementation and Maintenance is an official Avaya exam, catalogued under the code 3302. Passing it awards the Avaya-Certification certification at the Specialist level. It also links to Avaya Contact Center Control Manager, which broadens its career value. Qualifying exams exist to prove ability in a measurable way, and this one proves yours against the vendor's own standard.
Candidates typically require hands-on experience with Avaya Contact Center Control Manager and familiarity with Avaya Contact Center solutions.
Since vendor requirements are revised periodically, confirm the current conditions before registering.
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The Avaya Contact Center Control Manager Implementation and Maintenance exam is divided into 4 domains. The most prominent are Integration and Connectivity, Installation and Configuration, and General System Management. The complete outline is above on this page; candidates who know the map waste far less time getting to the destination.
A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?
Correct Answer: D 🗳️
A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?
Correct Answer: C 🗳️
The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?
Correct Answer: C 🗳️
A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)
Correct Answer: B,D 🗳️
You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?
Correct Answer: B 🗳️
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