The internet has no shortage of 3312 study material, but quality is the part nobody can vouch for. ValidDumps removes the guesswork with 70 Avaya Aura® Contact Center Administration practice questions compiled through data analysis and verified by Avaya experts.
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Administration Exam |
| Exam Number: | 3312 |
| Real Exam Qty: | 65-66 |
| Exam Price: | USD 200 |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 90-105 |
| Related Certifications: | ACSS-3300 Avaya Aura Contact Center |
| Passing Score: | 700 / 1000 (70%) |
| Exam Format: | Multiple Choice, Scenario-based, Drag-and-Drop |
| Available Languages: | English |
| Recommended Training: | Avaya Official Documentation Avaya Aura Contact Center Administration Training |
| Exam Registration: | Avaya Learning Official Pearson VUE Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or in-person at authorized test centers (Pearson VUE, Kryterion) |
| Pre Condition: | Recommended 6+ months hands-on experience with Avaya Aura Contact Center; no mandatory prerequisite exams |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21488 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User, Agent & Skillset Configuration | 30% | - Agent creation and profile setup - Webadmin vs standard admin privileges - Skillset and call presentation class configuration - Bulk data configuration and import tools |
| Topic 2: Routing & Scripting | 25% | - Script creation, testing and synchronization - Local View vs Contact Center View - Variables, intrinsics and expression logic - Contact Router configuration - Service Creation Environment (SCE) overview |
| Topic 3: Reporting, Monitoring & Maintenance | 20% | - Thresholds and alarm configuration - Basic troubleshooting of common issues - Real-time and historical reporting - System health checks and routine maintenance |
| Topic 4: System Architecture & Components | 25% | - Access and Partition Management - Avaya Aura Contact Center (AACC) core architecture - Avaya Aura Media Server integration - Contact Center Manager Administration (CCMA) functions |
Avaya Aura® Contact Center Administration is an official Avaya certification exam, listed under the code 3312. Clearing it earns the Avaya Certified Support Specialist (ACSS) - Avaya Aura Contact Center certification, a Specialist-level credential. It also ties into ACSS-3300 Avaya Aura Contact Center, which makes it a useful anchor for a longer certification plan. For employers, the value is simple: the vendor itself has verified what you know.
You will work through 65-66 questions in 90-105 on the Avaya Aura® Contact Center Administration exam. The content is only half the battle; the clock is the other half. Train both at once: set the ValidDumps test engine to full timed mode, practice skipping and returning to stubborn items, and repeat until finishing with minutes to spare feels normal rather than lucky.
Passing Avaya Aura® Contact Center Administration requires 700 / 1000 (70%), and the official registration fee is USD 200. Remember that a retake bills the same USD 200 all over again, so winging it is the most expensive strategy on the table. A better approach: benchmark yourself with the ValidDumps practice tests first, and schedule the real exam only once your scores sit comfortably and consistently above the requirement.
Recommended 6+ months hands-on experience with Avaya Aura Contact Center; no mandatory prerequisite exams
Requirements do evolve, so before you spend a registration fee, verify the current conditions on the official exam page.
Registration for Avaya Aura® Contact Center Administration is handled through the vendor's official channels below.
One more detail for your planning: the exam is delivered Online proctored or in-person at authorized test centers (Pearson VUE, Kryterion).
Avaya recommends the following training resources for the Avaya Aura® Contact Center Administration exam.
Training tells you what to learn; practice questions teach you how the exam asks it. Pair either with the 70 items in the ValidDumps 3312 package and you cover both halves.
Yes. The free demo on this page contains a portion of the complete Avaya Aura® Contact Center Administration question set, enough to judge the accuracy and the clarity of the explanations for yourself. After purchase, updates are free for 365 days, and once your product expires you can extend the update service at a 50% discount.
ValidDumps provides a 100% money-back guarantee with clearly stated conditions. Take the Avaya Aura® Contact Center Administration exam within 60 days of purchase; if you fail, you may claim a full refund, as long as the exam matches your product. Exams taken within 3 days of purchase are not eligible, and neither are products that were downloaded but never used, free materials, or expired orders; the candidate name must match the payer name. File the claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is processed within 7 days. If you would rather exchange than refund, you can receive two other exam products of equal value free of charge and keep the update service on your original purchase.
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The official Avaya Aura® Contact Center Administration syllabus comprises 4 domains. The heaviest hitters are User, Agent & Skillset Configuration (30%), Routing & Scripting (25%), and System Architecture & Components (25%). The complete outline sits above on this page; walk it top to bottom and mark every line you could not teach to someone else.
Refer to the exhibit.
The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents.
Using a Queue block, under which tab would the Most Logged in Agents be configured?
Correct Answer: C 🗳️
A supervisor in an Avaya Aura Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml
PARAMETERS
What is a valid input after the parameters command?
Correct Answer: C 🗳️
A customer with Avaya Aura Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?
Correct Answer: B 🗳️
A customer with an Avaya Aura Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this.
Which two statements regarding a Boolean variable are true? (Choose two.)
Correct Answer: C,D 🗳️
You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?
Correct Answer: C 🗳️
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