Cisco 350-060 valid exam dumps : CCIE SP Operations Written Exam

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Cisco 350-060 Exam Syllabus Topics:

Cisco CCIE SP Operations Written Sample Questions:

1. According to ITIL@ v3 framework, which incident closure step is taken to determine if an incident might recur or if any preventive measures need to be taken?

A) incident documentation
B) closure categorization
C) user satisfaction survey
D) ongoing or recurring problem

2. According to ITIL@ v3 framework, which type of priority is characterized as severely affecting some key users or impacting a large number of users?

A) immediate (emergency)
B) medium
C) low
D) high

3. Scenario:
Your company hosts a Voice Over IP (VoIP) service for its customers. Your Voice Operations center is responsible for all VoIP applications, including servers, gateways, and provisioning. The NOC is responsible for the network infrastructure, including LAN, WAN, Firewalls, and QoS.
Your Voice Operations Center started receiving calls in the early morning from customers who did NOT have dial tone and could NOT place or receive calls. The Operations Center was UNABLE to find any problems with their applications. At this point, they switched from the primary call manager to the secondary call manager to attempt to resolve the problem. This resolved the problem and customers had dial tone and were able to place and receive calls.
It is now after 8:00 AM and both the Voice Operations Center and NOC are fully staffed for peak activity hours. The tickets opened earlier are escalated and you are assigned to work with the Voice Operations Center to find and fix the problem. You review the trouble tickets and then join the scheduled teleconference to resolve the problem.
As a NOC member, which troubleshooting strategy should you suggest to the Voice Operations Center to help them isolate the problem to the call manager server or network?

A) Focus efforts on primary call manager as there are no network incidents.
B) Log into each call manager and attempt to ping some of the end points.
C) Verify that no calls were dropped during the switchover from primary to secondary call manager server.
D) Stress test call manager servers with a traffic generator to increase network load until packets are dropped.

4. According to ITIL@ v3 framework, which two items should be investigated when responding to a reported fault in order to expedite the resolution of an incident?

A) hierarchical escalation processes
B) recent changes
C) incident/problem records
D) service level reports

5. Certain tools conduct ongoing polling of a network device or managed system to determine its status and availability, and they generate an alert (event) for any exceptions that require a response or action. According to ITIL@ v3 framework, which type of monitoring do these tools perform?

A) proactive
B) passive
C) active
D) reactive

Solutions: