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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite Implementation Exam |
| Exam Number: | 7392X |
| Related Certifications: | Avaya Aura Core Components Implementation (ACIS-7120) |
| Passing Score: | 66% |
| Exam Price: | $125 USD |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 61–63 |
| Recommended Training: | Official Avaya Product Documentation Avaya Aura Call Center Elite Implementation Instructor-Led Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or on-site at Pearson VUE authorized test centers |
| Pre Condition: | Recommended/required: Hold ACIS-7120 Avaya Aura Core Components Implementation certification; practical experience with Avaya Aura Communication Manager |
| Official Syllabus URL: | https://support.avaya.com/elmodocs2/certification/7392X.pdf |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Architecture & Overview | 15% | - Avaya Aura Call Center Elite architecture - Deployment models and system components - Communication Manager licensing and feature activation |
| Topic 2: Administration, Integration & Troubleshooting | 25% | - Monitoring, reporting, and fault resolution - Integration with other Avaya Aura components - System administration and maintenance |
| Topic 3: Media Server & Announcements | 15% | - Music-on-hold configuration - Avaya Aura Media Server setup - Announcement management and verification |
| Topic 4: Dial Plan & Call Routing | 20% | - VDN configuration and override settings - Hunt groups, agent login, and call distribution - Network routing and multi-site call handling |
| Topic 5: Call Vectors & Variable Vectors | 25% | - Testing and troubleshooting vector flows - Advanced vector variables and commands - Basic call vector design and configuration |
Avaya Aura® Call Center Elite Implementation is an official Avaya certification exam, listed under the code 7392X. Clearing it earns the Avaya Certified Implementation Specialist (ACIS) – Avaya Aura Call Center Elite certification, a Specialist-level credential. It also ties into Avaya Aura Core Components Implementation (ACIS-7120), which makes it a useful anchor for a longer certification plan. For employers, the value is simple: the vendor itself has verified what you know.
You will work through 61–63 questions in 90 minutes on the Avaya Aura® Call Center Elite Implementation exam. The content is only half the battle; the clock is the other half. Train both at once: set the ValidDumps test engine to full timed mode, practice skipping and returning to stubborn items, and repeat until finishing with minutes to spare feels normal rather than lucky.
Passing Avaya Aura® Call Center Elite Implementation requires 66%, and the official registration fee is $125 USD. Remember that a retake bills the same $125 USD all over again, so winging it is the most expensive strategy on the table. A better approach: benchmark yourself with the ValidDumps practice tests first, and schedule the real exam only once your scores sit comfortably and consistently above the requirement.
Recommended/required: Hold ACIS-7120 Avaya Aura Core Components Implementation certification; practical experience with Avaya Aura Communication Manager
Requirements do evolve, so before you spend a registration fee, verify the current conditions on the official exam page.
Registration for Avaya Aura® Call Center Elite Implementation is handled through the vendor's official channels below.
One more detail for your planning: the exam is delivered Online proctored or on-site at Pearson VUE authorized test centers.
Avaya recommends the following training resources for the Avaya Aura® Call Center Elite Implementation exam.
Training tells you what to learn; practice questions teach you how the exam asks it. Pair either with the 64 items in the ValidDumps 7392X package and you cover both halves.
Yes. The free demo on this page contains a portion of the complete Avaya Aura® Call Center Elite Implementation question set, enough to judge the accuracy and the clarity of the explanations for yourself. After purchase, updates are free for 365 days, and once your product expires you can extend the update service at a 50% discount.
ValidDumps provides a 100% money-back guarantee with clearly stated conditions. Take the Avaya Aura® Call Center Elite Implementation exam within 60 days of purchase; if you fail, you may claim a full refund, as long as the exam matches your product. Exams taken within 3 days of purchase are not eligible, and neither are products that were downloaded but never used, free materials, or expired orders; the candidate name must match the payer name. File the claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is processed within 7 days. If you would rather exchange than refund, you can receive two other exam products of equal value free of charge and keep the update service on your original purchase.
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The official Avaya Aura® Call Center Elite Implementation syllabus comprises 5 domains. The heaviest hitters are Administration, Integration & Troubleshooting (25%), Dial Plan & Call Routing (20%), and Call Vectors & Variable Vectors (25%). The complete outline sits above on this page; walk it top to bottom and mark every line you could not teach to someone else.
When a customer upgrades from Basic Avaya Call Center to Avaya Aura Call Center Elite, which three features are added? (Choose three.)
Correct Answer: A,B,E 🗳️
Explanation: Only visible for ValidDumps members. You can sign-up / login (it's free).
In the call center, to prevent an agent from dialing "off-net" to particular number-;, which action should you take?
Correct Answer: D 🗳️
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?
Correct Answer: D 🗳️
Explanation: Only visible for ValidDumps members. You can sign-up / login (it's free).
If an agent has the skills to handle one call:
Under the skill level handling preference, which of the calls will the agent handle first?
Correct Answer: C 🗳️
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
Correct Answer: A,B,C 🗳️
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