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BlackBerry 10 Support Specialist Sample Questions:

1. A user is prompted to select personal or work buttons on the homescreen. What prompted this change?

A) Desktop Synchronization
B) Installing BlackBerry World business applications
C) Enterprise Activation created a work perimeter
D) Carrier provisioning

2. All users are no longer able to activate using their Username. Activation Password and SRP. However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS). What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?

A) Proxy profile is configured to use VPN incorrectly
B) Allow activation over BlackBerry infrastructure set to yes
C) Allow activation information to be emailed is set to no
D) BlackBerry Dispatcher is configured with an Enterprise Proxy

3. The standard battery that comes with the BlackBerry 10 (BB10) handheld can be charged through which one of the following types of cables?

A) Micro HDMI
B) Mini USB
C) AC Power Adapter
D) Micro USB

4. When switching from a BlackBerry 7 (BB7) to a BlackBerry 10 (BB10) Smartphone, how can information be backed up so it can be restored to the new device without connecting to a PC?

A) In BlackBerry Protect, register both devices, and the information will automatically be backed up and restored.
B) Migrate the user account from BlackBerry Enterprise Server to Blackberry Device service (BDS), and the user's data will automatically be transferred.
C) Pair the two devices using Bluetooth, go to Setup > Device Switch > Transfer via Bluetooth.
D) With an SD Card inserted, on the BlackBerry Smartphone running OS 7, go to Setup > Device Switch > Using a Media Card > Save data.

5. What steps are needed to port and install applications which are present on a BlackBerry 7 (BB7) smartphone to the BlackBerry 10 (BB10) smartphone on a device switch?

A) CD7 applications are incompatible with BB10 platform; hence, cannot be ported ovei unless the application is released for the BB10 platform.
B) While using the BlackBerry link, check the applications to be copied over to the BB10 smartphone while using the device switch feature.
C) The BB7 applications should be ported using the 2BB10 web-convert tool.
D) Load the BB7 runtime on the BB10 smartphone.

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