Topics of Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Exam content is split into Learning Domains that relate to key topics and operations usually encountered during the implementation of ServiceNow. Relevant learning goals have been established in each Learning Domain and are evaluated in the exam. The list below shows the domains, weightings, and sub-skills of learning evaluated by this exam and the percentage of questions represented in each domain. An all-inclusive list of exam content should NOT be considered to include the subskills mentioned.

Service Mapping Pattern Design

• Scripting (i.e. WMI, SSH, Regex, Command-Line, SNMP)
• Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)
• Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
• Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)

Service Mapping Configuration 20%

• Groups, Technical Services, Service creation)
• Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
• Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
• Credentials, Service Maps, Schedules, Service
• Service Configuration (i.e. Entry points, CI Types,

Discovery Configuration

• Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
• Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
• Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)

Event Management

• Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
• Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
• Alerts (i.e. Task Templates, Alert Rules, CI Binding)

Configuration Management Database

• CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
• CMDB Identification and Reconciliation (i.e.Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)

Service Mapping Engagement Readiness

• Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
• Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)

The CIS-SM exam dumps pdf contains all of these topics so definitely check them to get a fair understanding of the exam topics.

How much Certified Implementation Specialist - Service Mapping (CIS-SM) Exam Cost

The exam itself does not have a price but applicants must complete the prerequisite courses mentioned above. These courses will cost some amount to the applicants. Furthermore, the students will have to pay for the CIS-SM exam dumps pdf and the CIS-SM practice test which will also add to the cost of the exam. Hover on to the website where these training courses could be found to check the exact prices of the courses. The links are provided above. After completion of the prerequisite courses, students will receive a voucher via which they can register for the exam. If applicants fail the exam, they can retake the exam three more times, but at some cost.

ServiceNow CIS-SM Exam Syllabus Topics:

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

Difficulty in Writing Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Every exam can become a difficult one if not well prepared. Lots of study material for this exam is available online, at the official website, and in the form of CIS-SM exam dumps. If students practice these exam dumps and take the CIS-SM practice exams, they can surely overcome the exam difficulty and clear the exam with good grades. Below is a list of topics that students usually find difficult and challenging. Make sure you cover them in detail.

If you have a clear understanding of the following fields, you will have a decent probability of passing CIS-SM:

• Concepts of Service Mapping Pattern Design
• Configuration of management databases such as CI class management and CMDB identification
• SM Configurations, tuning, application, and properties, including event management, demand management, resource management & management of timesheets

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