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| Certification Vendor: | GAQM (Global Association for Quality Management) |
|---|---|
| Exam Name: | Certified Professional Supervisor (CPS) Exam |
| Exam Number: | CPS-001 |
| Exam Price: | 190 USD |
| Related Certifications: | GAQM Certified Professional Trainer (CPT) GAQM Certified Project Management Specialist (CPMS) |
| Available Languages: | English |
| Real Exam Qty: | 100 |
| Certificate Validity Period: | Lifetime |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% (70 out of 100) |
| Exam Format: | Multiple Choice Questions |
| Recommended Training: | GAQM Official E-Course |
| Exam Registration: | GAQM Official Registration |
| Exam Way: | Online AI-proctored exam, available on-demand |
| Pre Condition: | No mandatory prerequisites; supervisory experience recommended |
| Official Syllabus URL: | https://gaqm.org/certifications/management_certifications/cps |
| Section | Objectives |
|---|---|
| Module 3 – Performance Management | - Coaching and feedback techniques - Managing underperformance - Goal setting and performance standards - Performance appraisal processes |
| Module 5 – Conflict Resolution & Problem Solving | - Conflict resolution strategies - Decision-making and problem-solving models - Conflict types and sources - Handling difficult employees and situations |
| Module 1 – Foundation of Supervision | - Basic communication skills - Setting goals and planning - Role and responsibilities of a supervisor - Transition from team member to supervisor |
| Module 2 – Supervisor Professional Skills | - Delegation and authority management - Leadership styles and situational leadership - Team development and dynamics - Motivation theories and practices |
| Module 6 – Leadership & Operational Skills | - Workplace discipline and policies - Time and priority management - Employee development and training - Health, safety and compliance basics |
| Module 4 – Communication & Interpersonal Skills | - Verbal and non-verbal communication - Giving instructions and feedback - Cultural awareness and communication - Active listening and questioning |
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