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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What are three MOST important dimensions for improving the relationship between the patient and provider?

A) Agreement on treatment, partnership, and Socratic questioning
B) Partnership, Socratic questioning, and support
C) Emotional connection, agreement on treatment, and willingness to listen
D) Emotional connection, partnership, and using the scientific method

2. Which BEST describes a team that has reached consensus?

A) All team members answer that they are happy with the decision.
B) At least 90% of the team members felt included and participated in discussions, sharing their opinions about the issue.
C) At least 90% of the team members totally agree with the decision.
D) All team members are involved in the final solution and are committed to supporting the decision.

3. After providing information to a patient or care partner, what can BEST help assess for understanding or adherence?

A) Empathy statement
B) Open-ended questions
C) Teach-back technique
D) Survey responses

4. Which is the MOST effective example of staff recognition?

A) Sharing positive patient comments in the organization's newsletters
B) Reading a positive patient letter during a town hall meeting
C) Posting patient experience scores in public areas for everyone to see
D) Thanking the staff for their efforts during a personal visit from the senior leader

5. Which is the MOST reliable way of communicating survey performance to key stakeholders as part of the improvement process?

A) Development and implementation of a comprehensive dashboard for leadership with all care experience performance metrics that are being tracked
B) Development of an organization-wide dashboard down to the department level shared broadly and regularly with leaders, providers, and staff
C) Development of a list of websites for employees to use in order to access organization and department- level data when needed
D) Development of performance reports by individual teams posted on communication boards

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