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| Section | Objectives |
|---|---|
| SAP Sales Cloud & Service Cloud | - Customer service management processes - Sales process automation and CRM capabilities - Omnichannel engagement scenarios |
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| SAP Marketing Cloud | - Campaign management and orchestration - Personalization and journey orchestration - Customer data and segmentation |
| SAP Commerce Cloud | - Product content and catalog management - Extension and integration mechanisms - Storefront and personalization concepts |
| SAP Customer Experience Architecture | - End-to-end CX architecture principles - Composable enterprise and CX strategy - SAP CX solution integration landscape |
| Integration and Extensibility | - Extensibility options in SAP CX solutions - SAP Integration Suite concepts - API management and event-driven architecture |
1. You want to deploy a new SAP Commerce Cloud, composable storefront using the Cloud Portal.
Which of the following are prerequisites for success?
Note: There are 3 correct answers to this question.
A) The Git repository has been configured in the Cloud Portal.
B) The security settings are configured in the Cloud Portal.
C) The images for the storefront are available in the Cloud Portal.
D) The product master data has already been loaded into SAP Commerce Cloud.
E) The code is working properly locally and it has been pushed to the Git repository.
2. Which of the following are suite qualities of the intelligent, sustainable enterprise?
Note: There are 3 correct answers to this question.
A) One process workflow
B) Coordinated lifecycle management
C) One workflow inbox
D) Seamless user experience
E) Seamless payment methods
3. How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.
A) They can change the service level determination rules.
B) They can assign a different team to the case.
C) They can escalate the case.
D) They can modify the Resolution Due On field.
4. In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.
A) Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
B) Manual: The processing purpose is manually added to the customer profile by an administrator.
C) Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.
D) Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.
5. Which of the following business values can be leveraged by the Design to Operate end-to-end process?
Note: There are 3 correct answers to this question.
A) Accelerate time to market
B) Ability to manage and track inbound deliveries
C) Efficient procurement of components to build subassemblies
D) Increase revenue from new products
E) Reduce compliance costs and recalls
Solutions:
| Question # 1 Answer: A,B,E | Question # 2 Answer: B,C,D | Question # 3 Answer: B,C | Question # 4 Answer: C,D | Question # 5 Answer: A,B,C |
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