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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) No
B) Yes

2. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
B) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
D) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

3. How do you represent your organization when you contact the Genesys Cloud support team?

A) ID
B) Agent Name
C) Organization ID
D) Company Name

4. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A) You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
B) You must have the basic profile data for the users at the new location.
C) You must have Admin rights for Genesys Cloud
D) You must have images of all the users located at the new location.
E) You must know what groups to create for the new location.

5. Which architectural approach is used to develop a single application as a suite of small services?

A) Single Core Architecture
B) Microservices Architecture
C) Genesys Cloud Salesforce Architecture
D) Monolithic Architecture

Solutions: