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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve thenonconformity. Then, the ISMS project manager analyzed the list and selected the activities that would allow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on scenario 9, OpenTech has taken all the actions needed, except____________.

A) Corrective actions
B) Preventive actions
C) Permanent corrections

2. Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted What should TradeB do in order to deal with residual risks? Refer to scenario 4.

A) TradeB should immediately implement new controls to treat all residual risks
B) TradeB should evaluate, calculate, and document the value of risk reduction following risk treatment
C) TradeB should accept the residual risks only above the acceptance level

3. Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that would allow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on scenario 9. did the ISMS project manager complete the corrective action process appropriately?

A) Yes, the corrective action process should include the identification of the nonconformity, situation analysis, and implementation of corrective actions
B) No, the corrective action did not address the root cause of the nonconformity
C) No, the corrective action process should also include the review of the implementation of the selected actions

4. FinanceX, a well-known financial institution, uses an online banking platform that enables clients to easily and securely access their bank accounts. To log in, clients are required to enter the one-lime authorization code sent to their smartphone. What can be concluded from this scenario?

A) FinanceX has implemented a securityControl that ensures the confidentiality of information
B) FinanceX has incorrectly implemented a security control that could become a vulnerability
C) FinanceX has implemented an integrity control that avoids the involuntary corruption of data

5. An organization documented each security control that it Implemented by describing their functions in detail.
Is this compliant with ISO/IEC 27001?

A) Yes, but documenting each security control and not the process in general will make it difficult to review the documented information
B) No, the standard requires to document only the operation of processes and controls, so no description of each security control is needed
C) No, because the documented information should have a strict format, including the date, version number and author identification

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