ITIL ITIL-Foundation valid exam dumps : ITIL Foundation Certification - IT Service Management

  • Exam Code: ITIL-Foundation
  • Exam Name: ITIL Foundation Certification - IT Service Management
  • Updated: Oct 05, 2026
  • Q&As: 325 Questions and Answers

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ITIL ITIL-Foundation Exam Syllabus Topics:

SectionObjectives
ITIL Service Value System (SVS)- Core components of SVS
  • 1. Guiding principles
    • 2. Governance
      • 3. Continual improvement
        • 4. Practices
          • 5. Service value chain
            The Four Dimensions of Service Management- Partners and suppliers
            • 1. External service providers and value networks
              - Value streams and processes
              • 1. End-to-end service delivery workflows
                - Organisations and people
                • 1. Roles, responsibilities, and structure
                  - Information and technology
                  • 1. Information systems and knowledge management
                    Key Concepts of Service Management- Service and value creation
                    • 1. Value co-creation with stakeholders
                      • 2. Service definitions (utility and warranty)
                        ITIL Practices Overview- General management practices
                        • 1. Relationship management
                          • 2. Information security management
                            • 3. Continual improvement
                              - Service management practices
                              • 1. Service desk
                                • 2. Incident management
                                  • 3. Problem management
                                    - Technical management practices
                                    • 1. Infrastructure and platform management
                                      • 2. Deployment management

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