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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Aussage zum Service Relationship Management ist RICHTIG?

A) Der Fokus liegt auf der Erfüllung der vereinbarten Serviceleistungen
B) Der Dienstkonsument muss Ressourcen für den Dienstanbieter erstellen
C) Der Schwerpunkt liegt auf den von Benutzern durchgeführten Serviceaktionen
D) Es erfordert die Zusammenarbeit sowohl des Dienstanbieters als auch des Dienstkonsumenten

2. Welches Leitprinzip empfiehlt, Daten zu sammeln, bevor entschieden wird, was wiederverwendet werden kann?

A) Interaktiver Fortschritt mit Feedback
B) Fokus auf Wert
C) Beginnen Sie dort, wo Sie sind
D) Halten Sie es einfach und praktisch

3. Welche Dimension des Servicemanagements berücksichtigt die Arbeitsabläufe und Kontrollen, die zur Bereitstellung von Services erforderlich sind?

A) Information und Technologie
B) Organisation und Menschen
C) Wertströme und Prozesse
D) Partner und Lieferanten

4. Welche Praxis empfiehlt den Einsatz ereignisbasierter Umfragen zur Erfassung von Kundenfeedback?

A) Service-Level-Management
B) Serviceanforderungsverwaltung
C) Aktivierung ändern
D) Problemmanagement

5. Welcher Leitsatz beschreibt, wie wichtig es ist, etwas zu tun, anstatt lange verschiedene Optionen zu analysieren?

A) Fokus auf Wert
B) Beginnen Sie dort, wo Sie sind
C) Iterativer Fortschritt mit Feedback
D) Optimieren und automatisieren

Solutions: