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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which costs are included in the value proposition of a service?

A) Additional expense that the service consumer has because they are using the service
B) The benefits, usefulness, and importance of the service that are perceived by the service consumer
C) Tangible or intangible results for the service consumer because they are using the service
D) Money that the service consumer no longer needs to spend because they are using the service

2. Which TWO statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available
stakeholder groups
3. Organizations should decide which one of the guiding principles is
relevant to them
4. Organizations should consider how the guiding principles interact
with each other

A) 1 and 2
B) 2 and 3
C) 3 and 4
D) 1 and 4

3. Which BEST describes the purpose of the 'improve' value chain activity?

A) To organize a major improvement initiative into several smaller initiatives
B) To make new and improved services and features available for use
C) To continually improve all products and services across all value chain activities
D) To ensure a shared understanding of the vision and improvement direction for all products and services

4. Which practice identifies changes of state related to infrastructure, services, and business processes?

A) Service configuration management
B) Information security management
C) Change enablement
D) Monitoring and event management

5. Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A) Understanding stakeholder needs
B) Meeting stakeholder expectations
C) Ensuring service components are available
D) Understanding the organization's vision

Solutions: