Reading about the exam and sitting the exam are different skills. The ValidDumps test engines simulate the EXIN ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版) environment closely enough that by exam day, the ITILSC-OSA日本語 format feels like a routine you have already rehearsed.
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Service Capability Operational Support and Analysis Exam |
| Exam Number: | ITILSC-OSA |
| Exam Price: | 399 USD |
| Exam Format: | Gradient scoring, Closed-book, Scenario-based multiple-choice |
| Related Certifications: | ITIL Expert ITIL V3 Foundation ITIL Intermediate Capability Stream |
| Passing Score: | 70% (28/40 points) |
| Real Exam Qty: | 8 scenario-based, gradient-scored |
| Exam Duration: | 90 (120 for non-native language) |
| Available Languages: | Spanish (Latin America), Danish, Brazilian Portuguese, Japanese, German, French, English |
| Certificate Validity Period: | 3 years |
| Recommended Training: | EXIN Accredited Training Providers AXELOS Official Syllabus |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | Hold ITIL V3 Foundation or ITIL 4 Foundation; 30 hours accredited training recommended; 2–4 years ITSM experience desirable |
| Official Syllabus URL: | https://www.exin.com/en/exams/itil-service-capability-operational-support-and-analysis-itilsc-osa |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Problem Management | 15% | - Root cause analysis techniques - Proactive and reactive activities - Known errors and workarounds |
| Topic 2: Operational Support and Analysis Principles | 15% | - Business value and optimization - Core concepts and terminology - Service Operation lifecycle context |
| Topic 3: Request Fulfillment | 10% | - Process and activities - Purpose and scope - Request models and automation |
| Topic 4: Incident Management | 20% | - Interfaces and KPIs - Objectives and scope - Process flow and activities - Prioritization and escalation |
| Topic 5: Event Management | 15% | - Purpose, scope, principles - Metrics and interfaces - Activities and processes |
| Topic 6: Access Management | 10% | - Compliance and security - Process steps and controls - Purpose and policies |
| Topic 7: Technology and Implementation Considerations | 5% | - Tools and automation - Critical success factors - Challenges and risks |
| Topic 8: Service Desk and Technical/Application/IT Operations Management | 10% | - Technical management activities - Service desk functions and structure - IT operations control and facilities management - Application management practices |
EXIN ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版) is an official EXIN certification exam, listed under the code ITILSC-OSA日本語. Clearing it earns the ITIL Intermediate Certificate in Operational Support and Analysis certification, a Intermediate-level credential. It also ties into ITIL V3 Foundation, ITIL Intermediate Capability Stream, ITIL Expert, which makes it a useful anchor for a longer certification plan. For employers, the value is simple: the vendor itself has verified what you know.
You will work through 8 scenario-based, gradient-scored questions in 90 (120 for non-native language) on the EXIN ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版) exam. The content is only half the battle; the clock is the other half. Train both at once: set the ValidDumps test engine to full timed mode, practice skipping and returning to stubborn items, and repeat until finishing with minutes to spare feels normal rather than lucky.
Passing EXIN ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版) requires 70% (28/40 points), and the official registration fee is 399 USD. Remember that a retake bills the same 399 USD all over again, so winging it is the most expensive strategy on the table. A better approach: benchmark yourself with the ValidDumps practice tests first, and schedule the real exam only once your scores sit comfortably and consistently above the requirement.
Hold ITIL V3 Foundation or ITIL 4 Foundation; 30 hours accredited training recommended; 2–4 years ITSM experience desirable
Requirements do evolve, so before you spend a registration fee, verify the current conditions on the official exam page.
Registration for EXIN ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版) is handled through the vendor's official channels below.
One more detail for your planning: the exam is delivered Online proctored or at accredited test centers.
EXIN recommends the following training resources for the EXIN ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版) exam.
Training tells you what to learn; practice questions teach you how the exam asks it. Pair either with the 26 items in the ValidDumps ITILSC-OSA日本語 package and you cover both halves.
Yes. The free demo on this page contains a portion of the complete EXIN ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版) question set, enough to judge the accuracy and the clarity of the explanations for yourself. After purchase, updates are free for 365 days, and once your product expires you can extend the update service at a 50% discount.
ValidDumps provides a 100% money-back guarantee with clearly stated conditions. Take the EXIN ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版) exam within 60 days of purchase; if you fail, you may claim a full refund, as long as the exam matches your product. Exams taken within 3 days of purchase are not eligible, and neither are products that were downloaded but never used, free materials, or expired orders; the candidate name must match the payer name. File the claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is processed within 7 days. If you would rather exchange than refund, you can receive two other exam products of equal value free of charge and keep the update service on your original purchase.
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The official EXIN ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版) syllabus comprises 8 domains. The heaviest hitters are Incident Management (20%), Service Desk and Technical/Application/IT Operations Management (10%), and Problem Management (15%). The complete outline sits above on this page; walk it top to bottom and mark every line you could not teach to someone else.
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Scenario
Refer to the scenario.
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Correct Answer: A 🗳️
Scenario
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Correct Answer: D 🗳️
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