Microsoft MB-230日本語 valid exam dumps : Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)

  • Exam Code: MB-230J
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
  • Updated: Sep 10, 2026
  • Q&As: 373 Questions and Answers

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About Microsoft MB-230日本語 Valid Exam Braindumps

Reading about the exam and sitting the exam are different skills. The ValidDumps test engines simulate the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) environment closely enough that by exam day, the MB-230日本語 format feels like a routine you have already rehearsed.

Microsoft MB-230日本語 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Customer Service Functional Consultant
Exam Number:MB-230
Exam Price:$165 USD
Exam Format:Drag-and-drop, Case study, Multiple choice, Yes/No
Related Certifications:Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Real Exam Qty:40-60
Passing Score:700 / 1000
Exam Duration:100 minutes
Available Languages:Chinese (Traditional), English, Japanese, Korean, Arabic (Saudi Arabia), Indonesian (Indonesia), French, Portuguese (Brazil), Chinese (Simplified), Italian, Russian, German, Spanish
Certificate Validity Period:1 year (renewal required)
Sample Questions:Free Download real MB-230日本語 exam prep
Exam Way:Online (proctored) or at a testing center
Pre Condition:None
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230

Microsoft MB-230日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage analytics, visualizations, and insights10%- Manage insights
  • 1. Monitor and improve service with analytics
  • 2. Analyze conversation insights
  • 3. Analyze Omnichannel insights
- Configure Customer Service Insights
  • 1. Configure dashboards and charts
  • 2. Configure Customer Service historical analytics
  • 3. Configure Power BI integration
Topic 2: Implement Connected Customer Service10%- Manage Connected Customer Service scenarios
  • 1. Configure proactive service
  • 2. Manage customer assets
  • 3. Configure asset management
- Configure IoT integration
  • 1. Configure IoT alerts
  • 2. Manage IoT devices
  • 3. Create cases from IoT alerts
Topic 3: Manage entitlements and SLAs15%- Create and manage SLAs
  • 1. Enable SLAs for entities
  • 2. Create SLA items and actions
  • 3. Define and configure SLA KPIs
  • 4. Use hierarchical SLA configurations
- Create and manage entitlements
  • 1. Apply entitlements to cases
  • 2. Create and activate entitlements
  • 3. Define and manage entitlement templates
Topic 4: Implement Microsoft Power Platform10%- Configure Power Automate
  • 1. Create and manage flows
  • 2. Use Common Data Service connector
  • 3. Configure triggers and actions
- Configure Power Virtual Agents
  • 1. Create chatbots
  • 2. Configure topics and entities
  • 3. Integrate chatbots with Customer Service
Topic 5: Implement scheduling5%- Manage services
  • 1. Define service activities
  • 2. Schedule service activities
- Manage resources
  • 1. Configure resource calendars and working hours
  • 2. Define resources and resource groups
Topic 6: Manage cases and Knowledge Management20%- Manage Knowledge Management
  • 1. Configure entities for Knowledge Management
  • 2. Create and manage knowledge articles
  • 3. Use knowledge article templates
  • 4. Manage the Knowledge Management lifecycle
- Create and manage cases
  • 1. Use case routing rules
  • 2. Analyze cases with interactive dashboards
  • 3. Customize case views
  • 4. Identify and create cases from activities
  • 5. Create case and child case
Topic 7: Implement multi-session experiences for Customer Service20%- Manage channels
  • 1. Configure SMS
  • 2. Configure Voice
  • 3. Configure Chat
  • 4. Configure Microsoft Teams integration
- Configure and manage Omnichannel
  • 1. Configure agent scripts
  • 2. Manage context variables
  • 3. Configure routing and assignment
  • 4. Configure work streams and queues
- Configure the Customer Service workspace
  • 1. Configure apps and templates
  • 2. Configure productivity tools
  • 3. Configure notifications
  • 4. Configure session management
Topic 8: Implement routing10%- Manage queues and routing
  • 1. Configure routing rules
  • 2. Create and manage queues
  • 3. Configure advanced routing rules
- Configure unified routing
  • 1. Configure work classification
  • 2. Configure work distribution
  • 3. Configure assignment methods

Questions Candidates Ask About Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)

Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) is an official Microsoft certification exam, listed under the code MB-230日本語. Clearing it earns the Microsoft Dynamics 365 certification, a Associate-level credential. It also ties into Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, which makes it a useful anchor for a longer certification plan. For employers, the value is simple: the vendor itself has verified what you know.

You will work through 40-60 questions in 100 minutes on the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam. The content is only half the battle; the clock is the other half. Train both at once: set the ValidDumps test engine to full timed mode, practice skipping and returning to stubborn items, and repeat until finishing with minutes to spare feels normal rather than lucky.

Passing Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) requires 700 / 1000, and the official registration fee is $165 USD. Remember that a retake bills the same $165 USD all over again, so winging it is the most expensive strategy on the table. A better approach: benchmark yourself with the ValidDumps practice tests first, and schedule the real exam only once your scores sit comfortably and consistently above the requirement.

None

Requirements do evolve, so before you spend a registration fee, verify the current conditions on the official exam page.

Yes. The free demo on this page contains a portion of the complete Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) question set, enough to judge the accuracy and the clarity of the explanations for yourself. After purchase, updates are free for 365 days, and once your product expires you can extend the update service at a 50% discount.

ValidDumps provides a 100% money-back guarantee with clearly stated conditions. Take the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam within 60 days of purchase; if you fail, you may claim a full refund, as long as the exam matches your product. Exams taken within 3 days of purchase are not eligible, and neither are products that were downloaded but never used, free materials, or expired orders; the candidate name must match the payer name. File the claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is processed within 7 days. If you would rather exchange than refund, you can receive two other exam products of equal value free of charge and keep the update service on your original purchase.

Delivery is immediate: your purchase is downloadable right away and automatically emailed to you within one minute of successful payment. If nothing arrives within 2 hours, check your spam folder and contact customer service. You may install the software on as many computers as you wish.

The official Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) syllabus comprises 8 domains. The heaviest hitters are Implement Connected Customer Service (10%), Implement Microsoft Power Platform (10%), and Manage analytics, visualizations, and insights (10%). The complete outline sits above on this page; walk it top to bottom and mark every line you could not teach to someone else.

Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) Sample Questions:

Question #1

あなたは、Dynamics 365 Customer Service を使用する組織のヘルプ デスク担当者です。
ユーザーは、システム内で類似のケースを検索する必要があります。出荷時の設定は変更されていません。
デフォルトで使用できる検索機能を決定する必要があります。
使用できる検索機能はどれですか?それぞれの正解は完全な解決策を示しています。
注: 正しい選択ごとに 1 ポイントの価値があります。

  • A. 高度な検索
  • B. 関連性検索
  • C. 全文クイック検索
  • D. クイック検索
Answer: A,D

Explanation: Only visible for ValidDumps members. You can sign-up / login (it's free).

Question #2

ある企業はDynamics 365 Customer Serviceを使用しています。文書管理にはSharePointが必要です。
同社は、SharePointに保存されている350以上の製品情報ドキュメントをモデルに組み込むことで、Copilotの組み込み機能を拡張する計画だ。これらのドキュメントは毎月複数回更新されるため、Copilotは変更を検知し、最新のコンテンツを使用できる必要がある。
知識源をCopilotに統合する必要があります。
どの4つの行動を順番に実行すべきでしょうか?回答するには、行動リストから適切な行動を回答欄に移動させ、正しい順序に並べ替えてください。

Answer:


Explanation:

Question #3

ある会社が Dynamics 365 Customer Service を実装しています。この会社は、工業製造工場向けの空気ろ過ユニットの設置とサービスを行っています。
スケジューラは次のことができる必要があります。
90 分ごとに予定を開始するようにリソースをスケジュールします。
第 1 シフト、第 2 シフト、第 3 シフト内で利用可能なリソースを表示します。
作業スケジュールを最適化するにはシステムを構成する必要があります。
何を設定する必要がありますか? 回答するには、回答領域で適切なオプションを選択してください。
注意: 正しい選択ごとに 1 ポイントが付与されます。

Answer:


Explanation:
Box 1: Fulfillment preferences
Fulfillment preferences are customizable entities that let you choose how schedule assistant results are displayed, like with neat hourly appointments or morning and afternoon time windows.
By default, the schedule assistant displays results based entirely on resource schedules and the earliest available time, such as 10:39 AM. With fulfillment preferences set to hourly, the same resource ' s availability shows as 11:00 AM. This makes it simpler for the scheduler to view and understand availability and communicate it to the customer.
Box 2: Time group
Time groups enable schedulers to search and view results as blocks of time when using the schedule assistant.
Typical examples include mornings, afternoon, nights, and 2-hour windows. Unlike intervals, time groups do not dictate the start time of subsequent bookings. Time groups organize results, but leave the start time/arrival time as-is, based on the particular resource ' s schedule.
When a time group is created for morning (8:00 AM to 12:00 PM) the schedule assistant will display a resource ' s earliest availability within the defined morning bucket. Results will show a list of possible resources to start at 8:32 AM, 9:07 AM, and 11:23 AM, and all results will appear within the " morning " time group because the start times fall within the 8:00 AM to 12:00 PM time group.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groups

Question #4

中規模のサービス会社では、さまざまなサービス ニーズを顧客に提供しています。同社は、サービス技術者のスケジュールを設定するために URS を実装する予定です。同社には、カスタム テーブルを含むソリューションが必要です。
スケジュール用のテーブルを有効にする URS の実装プロセスを推奨する必要があります。何を推奨すればよいでしょうか?

  • A. リソース スケジュール アプリケーションを使用してテーブル設定を構成します。
  • B. Microsoft Power Platform 管理センターで環境設定を構成します。
  • C. ソリューションを運用環境にインポートするときにソリューションのインポート設定を更新します。
  • D. 顧客サービス ハブ アプリケーションのスケジュール サービスを更新します。
Answer: B
Question #5

Dynamics 365 for Customer Service を管理します。
休日のリストを作成し、既存のサービス レベル契約 (SLA) がそれらの休日を遵守していることを確認する必要があります。
どの 3 つのアクションを順番に実行する必要がありますか? 回答するには、アクション リストから適切なアクションを回答領域に移動し、正しい順序で並べます。

Answer:


Explanation:

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create-customerservice-schedule-define-work-hours

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