Reading about the exam and sitting the exam are different skills. The ValidDumps test engines simulate the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) environment closely enough that by exam day, the MB-230日本語 format feels like a routine you have already rehearsed.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Exam Price: | $165 USD |
| Exam Format: | Drag-and-drop, Case study, Multiple choice, Yes/No |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700 / 1000 |
| Exam Duration: | 100 minutes |
| Available Languages: | Chinese (Traditional), English, Japanese, Korean, Arabic (Saudi Arabia), Indonesian (Indonesia), French, Portuguese (Brazil), Chinese (Simplified), Italian, Russian, German, Spanish |
| Certificate Validity Period: | 1 year (renewal required) |
| Sample Questions: | ![]() |
| Exam Way: | Online (proctored) or at a testing center |
| Pre Condition: | None |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage analytics, visualizations, and insights | 10% | - Manage insights
|
| Topic 2: Implement Connected Customer Service | 10% | - Manage Connected Customer Service scenarios
|
| Topic 3: Manage entitlements and SLAs | 15% | - Create and manage SLAs
|
| Topic 4: Implement Microsoft Power Platform | 10% | - Configure Power Automate
|
| Topic 5: Implement scheduling | 5% | - Manage services
|
| Topic 6: Manage cases and Knowledge Management | 20% | - Manage Knowledge Management
|
| Topic 7: Implement multi-session experiences for Customer Service | 20% | - Manage channels
|
| Topic 8: Implement routing | 10% | - Manage queues and routing
|
Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) is an official Microsoft certification exam, listed under the code MB-230日本語. Clearing it earns the Microsoft Dynamics 365 certification, a Associate-level credential. It also ties into Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, which makes it a useful anchor for a longer certification plan. For employers, the value is simple: the vendor itself has verified what you know.
You will work through 40-60 questions in 100 minutes on the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam. The content is only half the battle; the clock is the other half. Train both at once: set the ValidDumps test engine to full timed mode, practice skipping and returning to stubborn items, and repeat until finishing with minutes to spare feels normal rather than lucky.
Passing Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) requires 700 / 1000, and the official registration fee is $165 USD. Remember that a retake bills the same $165 USD all over again, so winging it is the most expensive strategy on the table. A better approach: benchmark yourself with the ValidDumps practice tests first, and schedule the real exam only once your scores sit comfortably and consistently above the requirement.
None
Requirements do evolve, so before you spend a registration fee, verify the current conditions on the official exam page.
Yes. The free demo on this page contains a portion of the complete Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) question set, enough to judge the accuracy and the clarity of the explanations for yourself. After purchase, updates are free for 365 days, and once your product expires you can extend the update service at a 50% discount.
ValidDumps provides a 100% money-back guarantee with clearly stated conditions. Take the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam within 60 days of purchase; if you fail, you may claim a full refund, as long as the exam matches your product. Exams taken within 3 days of purchase are not eligible, and neither are products that were downloaded but never used, free materials, or expired orders; the candidate name must match the payer name. File the claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is processed within 7 days. If you would rather exchange than refund, you can receive two other exam products of equal value free of charge and keep the update service on your original purchase.
Delivery is immediate: your purchase is downloadable right away and automatically emailed to you within one minute of successful payment. If nothing arrives within 2 hours, check your spam folder and contact customer service. You may install the software on as many computers as you wish.
The official Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) syllabus comprises 8 domains. The heaviest hitters are Implement Connected Customer Service (10%), Implement Microsoft Power Platform (10%), and Manage analytics, visualizations, and insights (10%). The complete outline sits above on this page; walk it top to bottom and mark every line you could not teach to someone else.
あなたは、Dynamics 365 Customer Service を使用する組織のヘルプ デスク担当者です。
ユーザーは、システム内で類似のケースを検索する必要があります。出荷時の設定は変更されていません。
デフォルトで使用できる検索機能を決定する必要があります。
使用できる検索機能はどれですか?それぞれの正解は完全な解決策を示しています。
注: 正しい選択ごとに 1 ポイントの価値があります。
Explanation: Only visible for ValidDumps members. You can sign-up / login (it's free).
ある企業はDynamics 365 Customer Serviceを使用しています。文書管理にはSharePointが必要です。
同社は、SharePointに保存されている350以上の製品情報ドキュメントをモデルに組み込むことで、Copilotの組み込み機能を拡張する計画だ。これらのドキュメントは毎月複数回更新されるため、Copilotは変更を検知し、最新のコンテンツを使用できる必要がある。
知識源をCopilotに統合する必要があります。
どの4つの行動を順番に実行すべきでしょうか?回答するには、行動リストから適切な行動を回答欄に移動させ、正しい順序に並べ替えてください。

Explanation:
ある会社が Dynamics 365 Customer Service を実装しています。この会社は、工業製造工場向けの空気ろ過ユニットの設置とサービスを行っています。
スケジューラは次のことができる必要があります。
90 分ごとに予定を開始するようにリソースをスケジュールします。
第 1 シフト、第 2 シフト、第 3 シフト内で利用可能なリソースを表示します。
作業スケジュールを最適化するにはシステムを構成する必要があります。
何を設定する必要がありますか? 回答するには、回答領域で適切なオプションを選択してください。
注意: 正しい選択ごとに 1 ポイントが付与されます。

Explanation:
Box 1: Fulfillment preferences
Fulfillment preferences are customizable entities that let you choose how schedule assistant results are displayed, like with neat hourly appointments or morning and afternoon time windows.
By default, the schedule assistant displays results based entirely on resource schedules and the earliest available time, such as 10:39 AM. With fulfillment preferences set to hourly, the same resource ' s availability shows as 11:00 AM. This makes it simpler for the scheduler to view and understand availability and communicate it to the customer.
Box 2: Time group
Time groups enable schedulers to search and view results as blocks of time when using the schedule assistant.
Typical examples include mornings, afternoon, nights, and 2-hour windows. Unlike intervals, time groups do not dictate the start time of subsequent bookings. Time groups organize results, but leave the start time/arrival time as-is, based on the particular resource ' s schedule.
When a time group is created for morning (8:00 AM to 12:00 PM) the schedule assistant will display a resource ' s earliest availability within the defined morning bucket. Results will show a list of possible resources to start at 8:32 AM, 9:07 AM, and 11:23 AM, and all results will appear within the " morning " time group because the start times fall within the 8:00 AM to 12:00 PM time group.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-time-groups
中規模のサービス会社では、さまざまなサービス ニーズを顧客に提供しています。同社は、サービス技術者のスケジュールを設定するために URS を実装する予定です。同社には、カスタム テーブルを含むソリューションが必要です。
スケジュール用のテーブルを有効にする URS の実装プロセスを推奨する必要があります。何を推奨すればよいでしょうか?
Dynamics 365 for Customer Service を管理します。
休日のリストを作成し、既存のサービス レベル契約 (SLA) がそれらの休日を遵守していることを確認する必要があります。
どの 3 つのアクションを順番に実行する必要がありますか? 回答するには、アクション リストから適切なアクションを回答領域に移動し、正しい順序で並べます。

Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create-customerservice-schedule-define-work-hours
Over 55675+ Satisfied Customers
0 Customer ReviewsCustomers Feedback (* Some similar or old comments have been hidden.)ValidDumps Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
We are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
If you prepare for the exams using our ValidDumps testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
ValidDumps offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.