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| Section | Objectives |
|---|---|
| Topic 1: IP Telephony & Network Fundamentals | - VoIP basics and SIP concepts - SMB telephony system deployment models |
| Topic 2: Customer Requirements & Solution Design | - Cost optimization and ROI in SMB deployments - Scalability and migration strategies |
| Topic 3: Sales Process & Competitive Positioning | - Competitive differentiation in SMB UC market - Value-based selling techniques |
| Topic 4: Siemens OpenScape SMB Solutions | - OpenScape Office architecture and capabilities - Unified Communications for SMB customers |
| Topic 5: Small & Medium Business Sales Fundamentals | - Sales strategy for SMB communication solutions - SMB market positioning and customer segmentation |
1. Which best describes a leased line?
A) A high-speed, high-bandwidth connection to the Internet.
B) A dedicated connection provided by a carrier or an ISP for voice or data transport from one point to another.
C) A technology that provides a fast downlink and a slower uplink.
D) The most common telephone connection provided over a pair of copper wires.
2. Which of the following is the standard speech transmission protocol used with VoIP networks?
A) H.323
B) SIP
C) MGCP
D) RTP
3. Which options describe how HiPath OpenOffice ME increases employee productivity? (Choose two)
A) The Call Me! feature allows making calls using cheaper call tariffs.
B) Presence status enables easier collaboration and faster customer service.
C) On-site mobility gives freedom to employees who cannot be tied to their desks and avoids missed calls.
D) Intuitive wizards, pre-loaded software and applications only need activation.
4. Which best describes the Optimize customers under OpenPath?
A) Customers who want to replace the older systems with new unified communication solutions.
B) Customers who want to focus around the implementation of new applications and solutions in their own right.
C) Customers who will make specific investments in upgrading some elements if the business case is right.
D) Customers who want to make operational cost savings with minimal change to their current infrastructure and systems.
5. Which factors create an impetus for customers to invest in communications? (Choose two)
A) The demand of Internet users for tools and software that help them in online transactions.
B) The customers' desire to take advantage of cheaper digital phone services.
C) The rise in new Internet-style voice services from reliable public network providers.
D) The ease of providing users with software that helps them use their PCs as a part of the communication system.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B,C | Question # 4 Answer: D | Question # 5 Answer: C,D |
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