EXIN ITILSC-SOA valid study dumps : ITIL Service Capability Service Offerings and Agreements

  • Exam Code: ITILSC-SOA
  • Exam Name: ITIL Service Capability Service Offerings and Agreements
  • Updated: Jul 24, 2026
  • Q&As: 14 Questions and Answers

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Exam Details

ITIL ITILSC-SOA has the time frame of one hour and a half and includes the questions of multiple-choice type. The passing score is 28 on a scale of 40. The exam is available in the English, Japanese, German, Danish, French, Spanish (Latin America), and Brazilian Portuguese languages.

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EXIN ITILSC-SOA Exam Syllabus Topics:

SectionObjectives
Topic 1: Business Relationship Management- Customer and Business Relationships
  • 1. Business Value Realization
  • 2. Customer Requirements
  • 3. Stakeholder Communication
Topic 2: Service Level Management- Performance Management
  • 1. Service Improvement Plans
  • 2. Service Reviews
  • 3. Service Reporting
- Service Agreements
  • 1. Operational Level Agreements
  • 2. Service Level Agreements
  • 3. Service Level Requirements
  • 4. Underpinning Contracts
Topic 3: Demand Management- Demand Analysis
  • 1. Demand Modeling
  • 2. Patterns of Business Activity
  • 3. User Profiles
  • 4. Service Packages
Topic 4: Service Portfolio Management- Service Portfolio
  • 1. Service Pipeline
  • 2. Portfolio Methods
  • 3. Service Catalogue Relationship
Topic 5: Financial Management for IT Services- Financial Processes
  • 1. Accounting
  • 2. Charging
  • 3. ROI and Value Analysis
  • 4. Budgeting
  • 5. Cost Models
Topic 6: Introduction to Service Offerings and Agreements- SOA Context
  • 1. Design Coordination
  • 2. Strategy Management for IT Services
  • 3. Business Case and ROI
- Service Management as a Practice
  • 1. Service Lifecycle
  • 2. Business Value
  • 3. Utility and Warranty
Topic 7: Organizing, Technology and Implementation- Roles and Responsibilities
  • 1. Process Practitioner
  • 2. Process Owner
  • 3. Process Manager
  • 4. Service Owner
- Technology and Implementation Considerations
  • 1. Supporting Tools
  • 2. Implementation Challenges
  • 3. Critical Success Factors and Risks
  • 4. Technology Architecture
Topic 8: Service Catalogue Management- Catalogue Structure and Maintenance
  • 1. Technical Service Catalogue
  • 2. Catalogue Interfaces
  • 3. Business Service Catalogue
Topic 9: Supplier Management- Supplier Lifecycle
  • 1. Supplier Evaluation
  • 2. Supplier and Contract Database
  • 3. Contract Management
  • 4. Supplier Categorization

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