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IBM Case Manager V5.1 Sample Questions:

1. Which statement about the difference between a task and a process workflow is true?

A) A task is always started from a document being added to the system; a process can be started by a number of ways.
B) A task is a more specialized and focused process; a process encompasses the entire work stream.
C) A task can be started by a number of ways; a process can only be started from a document being added to the system.
D) A task is part of a set that have to be executed in a certain order; a process allows for process fragmentation.

2. A user in the customer_interactions project area has created two solutions, Sol1 and Sol2. The user is transferred to the credit_card_investigations project area. What happens to Sol1 and Sol2?

A) Sol1 and Sol2 are moved to credit_card_investigations project area.
B) Sol1 and Sol2 are moved to orphaned_solutions project area.
C) Sol1 and Sol2 are deleted.
D) Sol1 and Sol2 remain in customer_interactions project area.

3. Cognos Real Time Monitor (RTM) is used to display what type of information?

A) Information about how to design your case.
B) Information about cases and tasks currently in process.
C) A report detailing how many cases were processed over the past two years.
D) Information about what case outcomes were achieved.

4. Which service within IBM BPM can ICM utilize within an enterprise solution?

A) The BPMN and BPEL Language definitions within ICM Tasks.
B) The WebSphere Application Server Platform that IBM BPM is running on.
C) The Process Center having the ability to centrally store process definitions.
D) The Process Server's deployment capabilities.

5. Which two components are optional add-on licenses with the IBM Case Manager core product offering? (Choose two.)

A) IBM FileNet eForms
B) WebSphere Process Server
C) IBM Forms
D) IBM Case Analyzer
E) Content Search Services

Solutions: