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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which IBM product provides an easy-to-set-up team-based content-sharing solution that is a quick first step along the road to a Social Business?

A) IBM Lotus Quickr
B) IBM Lotus Symphony
C) IBM FileNet
D) IBM Lotus Protector

2. What is another characteristic of a Social Business other than being engaging and nimble?

A) Informal
B) Technically strong
C) Has a strong presence in the Internet
D) Transparent

3. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.

A) Insulated (private)
B) Incredible (awesome)
C) Informational (helpful)
D) Identifying (personalized)

4. What affects the value and strategy of Social Business for your customer?

A) Only Internet-based companies get value from Social Business.
B) The value is determined by how much they buy.
C) Depends on their industry, where they are in that industry, what their key differentiators are.
D) The value of Social Business is the same for every customer.

5. What is the best route for 'gaining social trust'?

A) Ask your employees to blog about your company in any of the blogs they participate in.
B) Identify and develop relationships with tippers in your industry.
C) Strive for the highest number of hits on your Web site.
D) Ask your supplier network to blog about their relationship with you.

Solutions: