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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) The team members don't have the Email Administrator Role provisioned.
B) There are no specific e-mail tasks available.
C) The environment was not provisioned correctly and the service module is missing.
D) The team members have not established the e-mail feature on the Offerings page.

2. One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A) Create several personalized searches and create them to each other.
B) Add fields from the advanced search functionality.
C) Grant the agent Administrator permissions to add new search filters.
D) Create a new search through the application composer.

3. What should you do to enable Password Reset in Digital Customer Service (DCS)?

A) Instruct users that they can only change their password by chatting with an agent.
B) Enable the "Password Reset" option in the User Administration component.
C) Obtain the Change Password Link and add it to your DCS page.
D) Add the Password Reset component to your DCS application.

4. Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A) Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
B) Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
C) A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
D) Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

5. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A) Modify the default values in the Capacity fields for the channels.
B) In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
C) Select the Manage Capacities task.
D) In the Work Assignments section, modify the default value in the Capacity field to a new value.

Solutions: