HP HP2-H65 valid exam dumps : Selling HP Personal Systems Services 2018

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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

A) They enable IT resources to focus more on the value-added business tasks.
B) They can be enhanced by adding remote support for minimal additional cost.
C) They automatically come with the Image and Application service.
D) They cover repairs due to spills, drops, or electrical surges.
E) They help minimize the impact of downtime on the business.

2. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
B) An authorized HP services technician arrives to repair the device onsite on the next business day.
C) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
D) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.

3. In which customer situation would you propose a services contract?

A) The customer uses only HP products.
B) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
C) The customer wants to pay upfront for both hardware and services.
D) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.

4. Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?

A) Maintain
B) Deploy
C) Discover and Design
D) Dispose and Refresh

Solutions: