Peoplecert ITILFNDv5 valid exam dumps : ITIL Foundation (Version 5)

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which dimension of digital product and service management ensures whoever is working in an organization has sufficient skills to support anticipated needs?

A) Value streams and processes
B) Organizations and people
C) Information and technology
D) Partners and suppliers

2. What is service quality most concerned with?

A) The speed of service development
B) The social responsibility of a service provider
C) How well a service meets agreed requirements and expectations
D) How quickly incidents are resolved

3. How should the ITIL Guiding Principle 'collaborate and promote visibility' be applied?

A) By capturing feedback after each iteration
B) By involving stakeholders and sharing information with them
C) By reusing existing processes wherever possible
D) By limiting communication to management only

4. How do 'utility' and 'warranty' together support value co-creation?

A) Utility ensures the service is fit for purpose, while warranty ensures it is fit for use
B) Utility focuses on cost control, while warranty focuses on risk avoidance
C) Utility ensures the service is fit for use, while warranty ensures it is fit for purpose
D) Utility and warranty apply only to products, not services

5. A healthcare IT provider is planning to launch a new digital appointment system. According to
'Focus on value', what should the organization do first?

A) Understand why patients use the appointment service
B) Analyze how the system will help patients achieve their goals
C) Identify who the service consumers and key stakeholders are
D) Evaluate the risks and financial consequences for the consumers

Solutions: