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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. Quality Management Systems can assist organizations in enhancing what?

A) ISO/EC 20000
B) Supplier satisfaction
C) Customer satisfaction
D) Relationship with third parties

2. According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

A) monthly
B) annually
C) only when there is a business need to change the service
D) quarterly

3. What is the objective of the Security Management process?

A) to manage information security effectively for critical services only
B) to manage information security effectively for IT staff
C) to manage information security effectively within all service activities
D) to manage information security effectively relating to the financial administration of service activities

4. Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?

A) Availability Management
B) IT Service Continuity Management
C) Management for IT Services
D) Capacity Management Financial

5. What can be improved by achieving quality objectives?

A) Relationship with unauthorized patties
B) Personal satisfaction of the Configuration Manager
C) Effectiveness of the service
D) Relationship with interested suppliers

Solutions: