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| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) |
| Exam Number: | ITSM20F.EN |
| Available Languages: | English |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | No expiration (EXIN certifications are generally lifetime valid) |
| Passing Score: | 65% |
| Exam Format: | Multiple Choice |
| Exam Price: | Varies by region (approximately €200–€300 equivalent) |
| Related Certifications: | EXIN IT Service Management Professional EXIN IT Service Management Specialist |
| Recommended Training: | EXIN IT Service Management Foundation Training |
| Exam Registration: | EXIN Official Certification Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or authorized test center (depending on region) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
| Section | Objectives |
|---|---|
| Service Level and Supplier Management | - Service Level Agreements (SLA) - Supplier and external service management |
| Service Management Processes | - Problem management - Release and deployment management - Change management - Incident and service request management - Configuration management |
| Continual Improvement | - Service improvement practices - PDCA cycle (Plan-Do-Check-Act) |
| ISO/IEC 20000 Framework | - Structure and requirements of ISO/IEC 20000 - Service Management System (SMS) |
| Introduction to IT Service Management | - Concepts of service and service management - Value creation through services |
プロセスオーナーとプロセスマネージャーの違いは何ですか?
Correct Answer: C 🗳️
ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?
Correct Answer: C 🗳️
サービス管理計画に関する ISO/EC 20000 要件とは何ですか?
Correct Answer: A 🗳️
CobiT の目的は何ですか?
Correct Answer: A 🗳️
ユーザーへの情報配布はどのプロセスまたは機能が担当しますか?
Correct Answer: B 🗳️
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