1Z0-1038-20 Exam Dumps - PDF Questions and Testing Engine
1Z0-1038-20 Dumps - The Sure Way To Pass Exam
NEW QUESTION 15
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?
- A. Exit the administration interface without completing the normal logout process.
- B. Log out of the interface and log in again.
- C. Use Safe mode when logging in to the application.
- D. View the add-in's log files and rectify the issue.
Answer: C,D
NEW QUESTION 16
Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?
- A. Set an incident business rule to send the survey
- B. Assign a score to the survey questions and set the status field based on the value
- C. Create a transactional survey.
- D. Schedule a survey to run on a daily basis.
- E. Create a report of survey responses.
- F. Create a new queue for unhappy customers.
Answer: A,E,F
NEW QUESTION 17
A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?
- A. Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
- B. Make sure the guide definition file does not include any hash value while importing it.
- C. Increase the maximum number of response nodes in the configuration.
- D. Make sure guided assistance is enabled in another interface.
Answer: A
NEW QUESTION 18
Which four statements are true about incident rules?
- A. All incident rules should have an action to transit from the initial state to another state.
- B. A catch-all rule has no impact on incident rules.
- C. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
- D. Incident rules should have a minimum of two rule states.
- E. A catch-all escalation action has no impact on incident rules.
- F. Incident rules should have one rule state.
- G. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
Answer: A,C,F,G
NEW QUESTION 19
You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
- A. The column name contains an underscore.
- B. The column name starts with a number.
- C. The column name contains a space.
- D. The column name contains a dollar symbol.
- E. The column name contains a punctuation.
- F. The column name starts with a lowercase alphabet.
Answer: B,C,D
NEW QUESTION 20
In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
- A. Creating multiple workspaces per business function and assigning to different profiles
- B. Removing fields in the workspaces
- C. Placing objects on different tabs and splitting the loading across multiple tabs
- D. Utilizing workflows and splitting functionality into more than one workspace
Answer: A
NEW QUESTION 21
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?
- A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
- B. by configuring settings at the time of creation of the custom object
- C. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
- D. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
Answer: A
NEW QUESTION 22
How can you set a preference that is local to your machine?
- A. By selecting Navigation pane > Configuration > Staff Management > Profiles
- B. By selecting File > Configuration
- C. By selecting File > Settings
- D. By selecting File > Options
Answer: D
NEW QUESTION 23
Which two statements are true when working with add-ins in a Custom Object workspace?
- A. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
- B. IGenericObject is the interface that is available with the add-in API for custom objects.
- C. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
- D. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
- E. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
Answer: C,D
NEW QUESTION 24
Which three features can be configured in advanced routing?
- A. Skill time
- B. Queue overflow
- C. Skill relaxation
- D. Queue segregation
- E. Queue prioritization
- F. Queue limit
Answer: B,C,E
NEW QUESTION 25
What must you set to enable the email channel?
- A. EGW_AUTO_CONT_CREATE
- B. EGW_UPDATE_BY_CREATE
- C. EGW_SAVE_EMAIL_HEADERS
- D. EGW_SECURE_UPDATE_ENABLED
- E. EGW_ENABLED
Answer: E
NEW QUESTION 26
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
- A. Saturday 4 PM
- B. Monday 10 AM
- C. Saturday 6 PM
- D. Tuesday 11 AM
Answer: A
NEW QUESTION 27
A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?
- A. The profile to which the agent is assigned does not have the incident workspace assigned.
- B. The profile to which the agent is assigned does not have the Interface Access check box selected.
- C. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
- D. The profile to which the agent is assigned does not have a navigation set assigned.
- E. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
Answer: B
NEW QUESTION 28
For which three reasons should you recommend using workflows?
- A. They help customers find relevant knowledge answers.
- B. They promote efficiency.
- C. They can sort incidents raised by a contact.
- D. They reduce human error.
- E. They guide agents through complex customer interactions and data updates.
Answer: B,D,E
NEW QUESTION 29
How can you enable add-ins to run locally without uploading it to the server?
- A. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
- B. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- C. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
- D. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
Answer: C
NEW QUESTION 30
Which three functions are not part of the math group of functions?
- A. length
- B. floor
- C. lower
- D. truncate
- E. rand
- F. to_number
- G. round
- H. ceiling
- I. power
- J. bitand
Answer: A,C,F
NEW QUESTION 31
Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.
- A. No exit or finished event is being triggered on the script pages.
- B. The agents are not able to get to the pages where they can end the script.
- C. No return events are listed in the incident workflow for the script to use.
- D. The script beginning and ending buttons are not enabled for the script pages.
Answer: A,C
NEW QUESTION 32
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
- A. Enable the engagement engine.
- B. Select the Chat check box that is associated with an agent's staff account.
- C. Select the corresponding pull policy.
- D. Select the Pull Chat check box in the chat profile.
- E. Configure advanced routing.
Answer: C,D
NEW QUESTION 33
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
- A. It can be triggered by an event that occurs on community objects.
- B. It is also known as the Object Event Handler.
- C. It is always triggered from business rules.
- D. It can be triggered by an event that occurs even on a custom object.
- E. It is triggered by an event that occurs on standard objects only.
- F. It is a PHP script that executes only synchronously.
- G. It is triggered by an event that occurs on the standard objects that are used by queues.
Answer: A,B,D
NEW QUESTION 34
Which five actions should you perform to configure advanced routing?
- A. Add product and category fields to the Live Help page of the Customer Portal.
- B. Define products and categories.
- C. Assign advanced routing permissions to a profile.
- D. Create an advanced routing incident queue.
- E. Configure collaboration with external users who are not agent desktop users.
- F. Assign guided assistance permission to a profile.
- G. Create and activate a rule to route incidents to the advanced routing incident queue.
- H. Add Access Control to a navigation set.
Answer: B,C,E,G,H
NEW QUESTION 35
......
Oracle 1Z0-1038-20 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
| Topic 8 |
|
| Topic 9 |
|
| Topic 10 |
|
| Topic 11 |
|
| Topic 12 |
|
Pass Oracle 1Z0-1038-20 Exam Quickly With ValidDumps: https://www.validdumps.top/1Z0-1038-20-exam-torrent.html