[Jul 26, 2024] ITIL-4-Foundation Exam Dumps, ITIL-4-Foundation Practice Test Questions
Free ITIL-4-Foundation Study Guides Exam Questions and Answer
ITIL 4 Foundation Certification Exam is a globally recognized certification exam that is designed to validate the skills and knowledge of individuals in the IT service management domain. ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for IT service management that is used by organizations worldwide to improve their IT service delivery and management processes. ITIL 4 Foundation Certification Exam is the first step towards understanding the ITIL 4 framework and is essential for individuals who wish to pursue a career in IT service management.
ITIL 4 Foundation certification is ideal for IT professionals who want to enhance their knowledge of IT service management and improve their career prospects. ITIL 4 Foundation Exam certification is also suitable for individuals who are interested in pursuing a career in IT service management. ITIL 4 Foundation Exam certification is recognized globally and is highly valued by employers as it demonstrates a candidate's commitment to excellence in IT service management.
NEW QUESTION # 238
Which statement about outcomes is CORRECT?
- A. They allow service consumers to achieve a desired result.
- B. The co-create value for service providers by reducing costs and risks.
- C. They provide products to service providers based on outputs.
- D. They are deliverables provided to service consumers.
Answer: A
NEW QUESTION # 239
Which practice has a purpose that includes observing a service to report selected changes of state identified as
events?
- A. Information security management
- B. Incident management
- C. Change control
- D. Monitoring and event management
Answer: A
NEW QUESTION # 240
What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?
- A. The problem record is deleted
- B. The problem remains in the known error status
- C. A change request is submitted to change control
- D. Problem management restores the service as soon as possible
Answer: B
NEW QUESTION # 241
Which can act as an operating model for an organization?
- A. The service value chain
- B. The ITIL guiding principles
- C. Continual improvement
- D. The four dimensions of service management
Answer: A
NEW QUESTION # 242
Where are the details of the required performance outcomes of a service denned?
- A. Service level agreements
- B. Service components
- C. Service offerings
- D. Service requests
Answer: A
NEW QUESTION # 243
Which is an input to the service value system?
- A. Recommendations to help an organization in all aspects of its work
- B. A need from consumers for new or changes services
- C. A model to help meet stakeholders expectations
- D. The system of directing and controlling an organization
Answer: B
Explanation:
A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization
https://www.bmc.com/blogs/itil-service-value-system/#:~:text=The%20key%20inputs%20to%20the,or%20otherwise%20improve%20the%20organization.
NEW QUESTION # 244
Which statement about the 'incident management' practice is CORRECT?
- A. It authorizes changes to resolve incidents.
- B. It identifies the cause of major incidents.
- C. It resolves the highest impact incidents first.
- D. It maintains detailed procedures for diagnosing incidents.
Answer: C
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-incident-management/
NEW QUESTION # 245
Which of the four dimensions' focuses on roles responsibilities and systems of authority?
- A. Organizations and people
- B. Value streams and processes
- C. Partners and suppliers
- D. Information and technology
Answer: A
Explanation:
Organizations and people is one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1. This dimension focuses on the roles, responsibilities, and systems of authority that are needed to deliver and support services2. This dimension also covers the culture, skills, competencies, and collaboration of the people involved in service management3. Reference: ITIL Foundation - ITIL 4 Edition, page 8; ITIL 4 - A Pocket Guide, page 19; ITIL 4 Practice Guide: Organizational Change Management, page 7.
NEW QUESTION # 246
An SLA is a service level agreement.
Which describes the 'watermelon SLA' effect?
- A. A single SLA defines target service levels for multiple customer, so every customer sees reports about other customers' experiences.
- B. SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed.
- C. Introducing SLAs for a service enables customer to see that the service provider is doing a really good job, so this improves satisfaction.
- D. The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied.
Answer: D
Explanation:
Reference: https://www.bmc.com/blogs/itil-service-level-management/
NEW QUESTION # 247
Which is part of the definition of a customer?
- A. The role that defines the requirements for a service
- B. The role that authorizes budget for service consumption
- C. A set of specialized organizational capabilities for enabling value
- D. A means of enabling value co-creation
Answer: A
NEW QUESTION # 248
Which service value chain activity deals with the purchase of new products?
- A. Engage
- B. Plan
- C. Obtain/build
- D. Improve
Answer: C
Explanation:
Explanation
In ITIL, there are six activities in the service value chain which represent the steps an organization takes in the creation of value:
Plan
Engage
Design and Transition
Obtain/Build
Deliver and Support
Improve
https://www.bmc.com/blogs/itil-service-value-chain/
NEW QUESTION # 249
Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
- A. defined
- B. measured
- C. managed
- D. rewarded
Answer: C
NEW QUESTION # 250
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
- A. Relationship management
- B. Service desk
- C. Service level management
- D. Monitoring and event management
Answer: B
NEW QUESTION # 251
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?
- A. Value streams and processes
- B. Partners and suppliers
- C. Information and technology
- D. Organizations and people
Answer: A
Explanation:
Value streams and processes focus mainly on those areas which ensure integration and coordination of various actions and parts which contribute towards better value creation for the organization. This dimension is more concerned about the way the organization has organized the activities or processes and how it enables and ensures the value creation across all stakeholders.
https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management
NEW QUESTION # 252
Which is an objective of the design coordination process?
- A. To assess and evaluate all changes and their impact on service designs
- B. To document the initial structure and relationship between services and customers
- C. To gather and document new service level requirements from the customer
- D. To produce service design packages and ensure they are handed over to service transition
Answer: D
NEW QUESTION # 253
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