[Sep-2021] Pass NAHQ CPHQ Exam in First Attempt Guaranteed!
Full CPHQ Practice Test and 202 unique questions with explanations waiting just for you, get it now!
NEW QUESTION 78
The term __________ brings in mind that indicator panel on an automobile, which is most useful when t he car is
moving as a way for t he driver t o monitor key performance metrics such as speed, fuel level, engine performance,
temperature and direction from digital display units.
- A. Scanners
- B. Charts
- C. Scoreboard
- D. Dashboard
Answer: D
NEW QUESTION 79
Many assume they understand how to fix the problem and do not probe beneath the surface of complaints and use survey responses. Organizations should not be surprised by negative reports. Complaints about unhelpful office staff could stem from many sources.
For instance:
- A. All of these
- B. Employees put patients on hold in the middle of medical emergencies
- C. Patients were not able to get an appointment when they needed one
- D. Employees did not provide clear directions to patients on how to get the practice
Answer: A
NEW QUESTION 80
A Japanese tool called 5S (each step starts with letter "S") is a systematic program that helps workers take control of their workspace so that it actually works for them (and their customers) instead of being a neutral or, as is quite common, competing factor.
Which of the following is/are NOT out of these five 5S? (Choose two.)
- A. Seiton
- B. Seiku
- C. Shitsake
- D. Seiso
Answer: B,C
NEW QUESTION 81
Health plan databases are valuable because they contain detailed information on all care received by health plan
members. These databases are commonly used to identify patients who have not received preventive services such
as:
- A. Colon cancer screening
- B. Immunization
- C. A, B and C
- D. Mammograms
Answer: C
NEW QUESTION 82
"Underuse is evidence by the fact that many scientifically sound practices are not used as often they should be. For example, biannual mammography screening in woman ages 40 to 69 has been proven beneficial and yet is performed less than 75 percent of the time." This is the categorization of:
- A. La of care
- B. La of professionalism in Medical field
- C. Healthcare practice
- D. Defects
Answer: D
NEW QUESTION 83
Knowledge about _______ is crucial to making valid judgments about quality of care using either process or outcome
measures. If we know that a given clinical intervention was undertaken in circumstances that match those, under
which the intervention has been shown to be efficacious, we can be confident, that the care was appropriate and, to
the extent of good quality.
- A. Efficacy
- B. Structure
- C. Processes
- D. Outcomes
Answer: A
NEW QUESTION 84
Prospective data collection also relies on medical record review, but it is completed during a patient's hospitalization
or visits rather than retrospectively. Obviously this method of data collection is expensive but:
- A. If staff can minimize the time required for data entry it can focus on accurate collection and the analysis/reporting
function - B. If staff can maximize the reliability required for data entry it can focus on accurate collection and the
analysis/reporting function - C. If staff can maximize the time required for data entry it can focus on accurate collection and the analysis/reporting
function - D. If staff can moderate the time required for data entry it can focus on accurate collection and the analysis/reporting
function
Answer: A
NEW QUESTION 85
________________ is the degree to difference between survey results when the scales are applied in different settings. Survey scores should reflect differences institutions, where care is presumably different.
- A. Criterion validity
- B. Discriminant validity
- C. Construct validity
- D. Content validity
Answer: B
NEW QUESTION 86
__________ is a term applied when the proper clinical car process is not executed appropriately, such as giving the wrong drug to a patient or incorrectly administering the correct drug.
- A. Misuse
- B. Underuse
- C. Overuse
- D. Illegal use
Answer: A
NEW QUESTION 87
Measurement of variation in health care and its application to quality improvement must begin with the identification and articulation of (Choose two):
- A. Assignable variation
- B. Understanding true variation versus artifact or statistical error
- C. What is to be measured?
- D. The standard against which is to be compared a process based on extensive research, trial and error and collaborative discussion
Answer: A,D
NEW QUESTION 88
The primary benefit of adopting a countrywide or global uniform set of discharge data is to:
- A. Validate data being collected from other sources
- B. Assist medical records personnel in collecting internal data
- C. Facilitate collection of comparable health information
- D. Facilitate computerization of data
Answer: C
NEW QUESTION 89
Limitations of health plan databases are all of the following EXCEPT:
- A. Database also must keep in mind that changes in reimbursement rules (and the provider's response to those
changes) may affect the integrity of data over time - B. Recording may make some historical data inaccurate, especially as they relate to tracking and trending of
compilation rates and the categorization of certain types of compilations - C. They do not contain detailed information on the outcomes of care or the results of tests (e.g. lab tests, radiology
examinations, and biopsies) - D. None of these
Answer: D
NEW QUESTION 90
Universities often evaluate applicants for admission on the basis of, among other things, the applicants' scores on standardized tests. The scores are thus one of the criteria by which program judge the Quality of their applicants. However, although two programs may use the same criterion - scores on a specific standardized examination-to evaluate applicants, the programs may differ markedly on standards: One program may consider applicants acceptable if they have scores above the 50th percentile, whereas the score above the 90th percentile may be the standard of acceptability for the other program.
This example clearly defines the difference between:
- A. Efficacy and equity
- B. Sources and structure
- C. Criteria and standards
- D. Processes and outcomes
Answer: C
NEW QUESTION 91
Through ___________ the data collection staff can spot patient trends as they develop rather than receive the
information after the patient have been discharged. For instance, the incidence of ventilator-associated pneumonia
sooner, or it may spot an increase in the rate of aspiration in stroke patients as it occurs.
- A. Prospective chart review
- B. Scanners
- C. Data collection forms
- D. Medical record review (Retrospective)
Answer: A
NEW QUESTION 92
Which of the following is most likely to be a benefit of concurrent ambulatory surgical case review?
- A. An increase in the number of cases failing screening criteria
- B. Decreased employee turnover
- C. An increase in reviewer competence
- D. Decreased medical record review at discharge
Answer: D
NEW QUESTION 93
In general, as the amounts spent on providing services for a particular condition grow, diminishing returns set in
meaning that each unit of expenditure yield ever-smaller benefits until a point where ________________.
- A. There is displacement of more useful care
- B. No additional benefits accrue from adding more care
- C. Additional benefits are too small to justify the added costs
- D. perfection is within the reach of all individuals
Answer: B
NEW QUESTION 94
Strong disagreement does arise, among the five parties' definitions (i.e. the clinician's, the patient's the payers, the manager's and the society's), even outside the realm of cost effectiveness.
Conflicts typically arise when:
- A. Each group emphasizes a particular aspect of care
- B. Practitioners who are highly skilled in trauma and other emergency care
- C. One party holds that a particular practitioner or clinic is a high quality provider by virtue of having high ratings on single aspect of care
- D. The facility receives top marks from a team of expert clinicians whose primary focus is on technical performance
Answer: C
NEW QUESTION 95
When groups are asked to evaluate how effective they are with respect to will, ideas and execution, they consistently
provide bothersome answers. Self-assessment to hundreds of healthcare professional is administered in United States
and abroad. Most respondents mark:
- A. High for will, medium to high for ideas and low for execution
- B. High for will, medium to high for ideas and low for execution
- C. Low for will, medium to high for ideas and low for execution
- D. High for will, medium to high for ideas and high for execution
Answer: A
NEW QUESTION 96
Patient and family advisory council is one of the most effective strategies for involving families and patients in the design of care.
Council responsibilities may include input on or involvement in (Choose three):
- A. Marketing plan or practice services
- B. Program development, implementation, and evaluation
- C. Planning for major renovation or the design of a new building or service
- D. Staff evaluation
Answer: A,B,C
NEW QUESTION 97
___________________ is a difference between an observed event and a standard or norm. Without this standard, or,
best practice, measurement of variation offers little beyond a description of the observations.
- A. Random variation
- B. Process variation
- C. Variation
- D. Assignable variation
Answer: C
NEW QUESTION 98
Amenities may cover areas as mentioned below EXCEPT:
- A. Good directional signs
- B. Ample and convenient parking
- C. Vast and facilitated food providing area
- D. Comfortable waiting rooms
Answer: C
NEW QUESTION 99
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