[Nov-2021] ACSS 3313 Exam Practice Dumps
2021 3313 Premium Files Test pdf - Free Dumps Collection
NEW QUESTION 34
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
- A. Summary Log file
- B. Call Properties Report
- C. Event Report
- D. Sip Sequence Report
- E. Summary Report
Answer: A,D,E
Explanation:
Explanation
By default, Avaya Grep generates three types of output: * a summary log file, for each log file you selected to search, with only the messages matching the search criteria you entered * a summary report, which records the search parameters you entered, and highlights all the warning or error messages encountered in the search * a sip sequence report, which shows a ladder diagram of the call flow along with the list of detailed messages
https://downloads.avaya.com/css/P8/documents/100178607
NEW QUESTION 35
Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC) system.
What are the symptoms of this problem that you experience?
- A. The TFE service fails to start and calls are not processed.
- B. SymposiumWexe fails to start and supervisors are unable to log in to Contact Center Manager Administrator (CCMA).
- C. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
- D. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop) (AAAD).
Answer: C
NEW QUESTION 36
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA > User agent
- B. CCMA > User Logins
- C. Manager Administration > User accounts
- D. Manager Administration configuration > CCMA User Migration
Answer: A
NEW QUESTION 37
At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.
Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?
- A. SIP Gateway Manager
- B. SIP Gateway
- C. User Agent
- D. Back-to-Back User Agent
Answer: C
NEW QUESTION 38
The Avaya Aura Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.
Which three pieces of information is included in the logs? (Choose three.)
- A. Event ID
- B. Severity
- C. Event Class
- D. Event Session
Answer: A,C,D
NEW QUESTION 39
Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?
- A. Windows Event Viewer\Performance\Logs
- B. Windows Event Viewer\Windows Logs\Applications
- C. Windows Event Viewer\Windows Logs\System
- D. Windows Event Viewer\Applications and Services Logs
- E. Windows Event Viewer\Windows Logs\Security
Answer: D
NEW QUESTION 40
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. CSTA/TR87 Call ID
- B. Customer telephone number
- C. AACC CDN
C .Avaya Aura Media server (AAMS) addresses
Answer: A,B
NEW QUESTION 41
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
- B. All SIP signalingand RTP streams will go to the active and standby server.
- C. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
- D. All SIP signaling and RTP streams will go to the Active server.
Answer: A,B,D
NEW QUESTION 42
A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?
- A. The call is remove from the utility and from the real -time Display report.
- B. The call is disconnected and you must refresh the real-time Display Report.
- C. The call is removed from the utility but will remain on the Real-Time Display Report.
- D. The call is removed from the Real-Time Display Report and the call is disconnected.
Answer: B
NEW QUESTION 43
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. CSTA/TR87 Call ID
- B. Avaya Aura Media server (AAMS) addresses
- C. Customer telephone number
- D. AACC CDN
Answer: A,B,C
NEW QUESTION 44
Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.
To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?
- A. rtrtrace
- B. mCast.exe
- C. mRcv.exe
- D. icertdtrace
Answer: C
Explanation:
Explanation
Test the RSM service using the Multicast Receive utility (mRcv.exe), if you are having problems with real-time displays. The mRcv.exe utility displays statistical information according to the settings specified in a configuration tool called mRcv.ini.
https://downloads.avaya.com/css/P8/documents/100093298
NEW QUESTION 45
A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs.
On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs?
(Choose three.)
- A. CSTA/TR87 Call ID
- B. Customer Phone Number
- C. SIP Call Log ID
- D. SIP URI
Answer: A,B,C
NEW QUESTION 46
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. SIP
- B. H.323
- C. AML
- D. TLS
Answer: D
NEW QUESTION 47
In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?
- A. Application Enablement services (AES)
- B. Avaya aura system Manager (SMGR)
- C. Communication Control Toolkit (CCT)
- D. Contact Center Administration Manager (CCMA)
Answer: D
NEW QUESTION 48
If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)
- A. Certificate warning messages when browsing CCMA
- B. TLS Link between AACC and CM disconnected
- C. TLS Link between AACC and AES IS disconnected
- D. Avaya Agent Desktop (AAD) does not launch successfully
Answer: A,B,C
NEW QUESTION 49
A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.
Which Historical Report folder (category) should be examined?
- A. Contact Summary
- B. Agent Performance
- C. Configuration
- D. Call-by-Call
Answer: A
NEW QUESTION 50
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
- A. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
- B. Internet Explorer is not set as the default browser on the agent's computer.
- C. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
- D. The agent's web browser is not set for the correct character encoding.
Answer: D
NEW QUESTION 51
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
- A. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
- B. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
- C. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
- D. Avaya Aura Contact Center Overview and Specification
Answer: A
NEW QUESTION 52
In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?
- A. SIP Proxy Server
- B. SIP Gateway Manager
- C. SIP Computer Telephony Integration (CTI)
- D. SIP Redirect Server
Answer: A
NEW QUESTION 53
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call.
If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?
- A. CCT
- B. SIP RTP
- C. TAPI AnswerCall
D TR87 AnswerCall
Answer: A
NEW QUESTION 54
On the Avaya Aura Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.
Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)
- A. Outbound Campaign Management Tool
- B. Database Webadmin
- C. Contact Center Multimedia (CCMM) Administration
- D. Agent Desktop
Answer: A,B,C
NEW QUESTION 55
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?
- A. CCMA > Multimedia
- B. CCMM Database Logging
- C. Multimedia Dashboard
- D. Multimedia Administrator
Answer: A
NEW QUESTION 56
When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?
- A. Pscan
- B. Wireshark
- C. Tcpdump
- D. Avaya Grep
Answer: D
NEW QUESTION 57
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Avaya 3313 Exam Syllabus Topics:
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