6211 Exam Brain Dumps - Study Notes and Theory [Jan-2022]
100% Guaranteed Results 6211 Unlimited 78 Questions
NEW QUESTION 29
A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated Into the Voice and Multimedia Contact Center architecture? (Choose two.)
- A. Corporate Email server
- B. Terminal server
- C. Corporate Web server
- D. FTP server
Answer: A,C
NEW QUESTION 30
When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?
- A. ADMIN
- B. CCMS
- C. CCMA
- D. Offline
Answer: D
NEW QUESTION 31
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?
- A. Single standard CSV file or flattened CSV file
- B. Single standard HTML file or flattened HTML file
- C. Single standard XML file or flattened XML file
- D. Single standard XSD file or flattened XSD file
Answer: C
NEW QUESTION 32 
A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?
- A. Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
- B. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- C. Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.
- D. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
Answer: B
NEW QUESTION 33
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
- A. Call-by-Call Reports
- B. Multimedia Reports
- C. AgentPerformance Reports
- D. Outbound Reports
- E. Contact Summary Reports
- F. Configuration Reports
Answer: B,D
NEW QUESTION 34
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.
Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?
- A. the Outbound Campaign Management Tool
- B. the Multimedia Contact Manager
- C. the E-mail Manager
- D. the CCMA
Answer: A
NEW QUESTION 35
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)
- A. Making phone calls
- B. Transferring phone calls
- C. Testing CTI connections
- D. Testing SIP connections
Answer: A,C
NEW QUESTION 36
You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?
- A. High Availability
- B. RefClient
- C. Data export utility
- D. Database Maintenance utility
Answer: D
NEW QUESTION 37
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
- A. Getting workitem status
- B. Copy the calling number from the workitem
- C. Transferring the call
- D. Accessing the address book
Answer: D
NEW QUESTION 38
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
- A. It is used to administer Avaya Aura Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.
- B. It helps with implementing CTI for installed and browser-based client integrations.
- C. It provides administrative and management capabilities for CCMM resources.
- D. It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
Answer: A
NEW QUESTION 39
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?
- A. ADMIN
- B. CCMS
- C.
- D. Offline
Answer: B
NEW QUESTION 40
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
- A. Treatments given to the customer while waiting for the agent to reply In an existing chat session
- B. Treatments given to the customer while waiting for the agent to end the chat session
- C. Treatments given to the customer while waiting for the agent to join the chat session
- D. Treatments given to the agent while waiting for the customer to join the chat session
Answer: C
NEW QUESTION 41
Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?
- A. SIP Connector
- B. Agent Desktop
- C. Avaya Aura Media Server
- D. API Server
Answer: B
NEW QUESTION 42
You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?
- A.
- B. CCMS
- C. CCT
- D. CMA
Answer: A
NEW QUESTION 43
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.
Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.
What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?
- A. The newly-arrived contact is created and directed to an application using the Open
- B. Customer details are retrieved for the agent using Web services.
- C. The Contact Center application (scripting) determines how to route the contact, or present to which agent.
- D. The contact Is presented to the agent using the Avaya Agent Desktop.
Answer: C
NEW QUESTION 44
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
- A. Contact Center Database Maintenance Utility
- B. Control Utility
- C. CCMM Data Management
- D. System Control and Monitor Utility
Answer: C
NEW QUESTION 45
When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?
- A. The External Web server determines the skillset andpriority assigned to the contact.
- B. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
- C. A set of sample pages is distributed with Contact Center Multimedia to provideJava Server Pages (JSP) script examples of how a Web server can access the Web services.
- D. Customized Web pages, displays to the customer.
Answer: C
NEW QUESTION 46
A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?
- A. Server Settings
- B. Agent Settings
- C. General Settings
- D. Skillset Settings
Answer: B
NEW QUESTION 47 
A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?
- A. Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
- B. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- C. Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.
- D. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
Answer: B
NEW QUESTION 48
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?
- A. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.
- B. On the CCMA Launchpadselect: Configuration > Select the CCT server > click CCT Administration > Click the links.
- C. Open
a web browser and browse to http://
<servername>/CCTConsole, where <servername> is the name of the CCMS server. - D. On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.
Answer: B
NEW QUESTION 49
Which tool displays the status counts for each multimedia contact type?
- A. Multimedia Dashboard
- B. Multimedia Data Management
- C. Contact Center Database Maintenance
- D. Contact Center Database Dashboard
Answer: A
NEW QUESTION 50
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