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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Business Rules
B) Workplaces
C) Agent user configuration
D) Workstations
E) Groups

2. A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording server, and they are unable to capture Real-time Transport protocol (RTP) packets.
What are three possible reasons they are encountering this problem? (Choose three)

A) There is no network path between both NICs and the recorded IP phones.
B) The wrong NIC has been selected to use for RTP.
C) Both NICs belong to the same subnet, and are on a different subnet than CLAN/H323, and AES IP address defined.
D) There is no network path between the Avaya Aura@ Communication Manager Media resources and the NIC on the Avaya Contact Recording server to use for RTP.

3. Which procedure should be completed before upgrading an Avaya Contact Recorder to version 11.0?

A) Backup the recorder's postgres database
B) Apply any existing software hot fixes
C) Start the Avaya Contact Recorder Service
D) Back up the recorder's MS SQL database

4. A customer has indicated that they need to record some conversations using TDM tapping. You need to install a TDM Trunk side tap in one of your Avaya Contact Recorders.
Which operating systems are supported TDM recording?

A) RedHat Linux 5.2
B) Windows Server 2008 R2 648 Bit
C) Windows Server 2000 32Bit
D) RedHat Linux 5.3

5. A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A) CTI Lick as configured on the Communication Manager
B) Application Enablement Services
C) eQuality Balance CTI Events Input
D) Meridian Link Services on the Avaya Aura@ Contact Center
E) Communication Control Toolkit

Solutions: