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Avaya 74970X valid study dumps : Avaya Oceana® Solution Support Exam
- Exam Code: 74970X
- Exam Name: Avaya Oceana® Solution Support Exam
- Updated: Oct 03, 2026
- Q&As: 68 Questions and Answers
About Avaya Oceana® Solution Support - 74970X Valid Dumps
Great material deserves great service: free demo, instant delivery, a support team you can consult online anytime, 365 days of free updates, and a money back guarantee with published conditions. That full after-sales experience wraps around 68 practice questions for the 74970X exam at ValidDumps — your complete Avaya Oceana® Solution Support toolkit.
Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Available Languages: | English |
| Real Exam Qty: | 65-70 |
| Exam Format: | Multiple Choice |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Related Certifications: | 74950X Avaya Oceana® Solution Integration Exam ACSS – Avaya Oceana Solution Support Certification |
| Sample Questions: |  |
| Exam Way: | Delivered through Avaya Pearson VUE testing centres or online proctored. |
| Pre Condition: | Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended. |
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Oceana Solution Overview | - Architecture and Core Components - Role of Unified Collaboration Model (UCM) - Engagement Designer (ED) Workflows |
| Topic 2: Component Support Operations | - Orchestration and Resource Controllers (ORC) - Unified Agent Controller (UAC) Support - Call Server Connector (CSC) Support |
| Topic 3: Support and Troubleshooting | - Log Location Analysis for Core Components - Debugging Email, Webchat and SMS Flow Issues - Troubleshooting UAC / UCM Connections |
| Topic 4: Interaction Management | - Inter-component Interaction Routing - Interaction Logging and Tracing - WorkRequestIds, Context and Contact Identifiers |
Avaya 74970X Exam: What You Are Wondering, Answered
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Avaya recommends prior knowledge of Avaya Oceana Solutions and avaya network support experience; associated Integration exam 74950X recommended.
Vendor criteria change over time, so before committing to an exam date, confirm the current requirements on the official Avaya exam page.
Yes. ValidDumps publishes a free PDF demo of the 74970X practice questions — the same quality, the same verified answers as the full product — so your decision is based on evidence. After purchase, 365 days of free updates are included, and an expired product's update service renews at a 50% discount from your member zone.
You will answer 65-70 questions within 90 minutes on the 74970X exam. That is a deliberate pace with little slack, which is why untimed practice only gets you halfway. Use the ValidDumps desktop or online test engine for full-length timed mocks, learn to flag-and-return instead of digging in, and arrive with a pacing rhythm you have already proven.
The Avaya Oceana® Solution Support syllabus spans 4 domains, starting with Support and Troubleshooting, Interaction Management, and Avaya Oceana Solution Overview. The full weighted outline is in the syllabus section above — read it before you allocate a single study hour.
The 74970X exam — full name Avaya Oceana® Solution Support Exam — is Avaya's own measure of whether you can work with its technologies at a professional standard. Passing awards the Avaya Certified Support Specialist certification, a credential at the Support Specialist level. For anyone making an informed career move, that vendor-backed proof is the kind of signal that shortens interviews. It also connects to 74950X Avaya Oceana® Solution Integration Exam, ACSS – Avaya Oceana Solution Support Certification as natural next steps.
Avaya Oceana® Solution Support Sample Questions:
Question #1
Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?
- A. OCP SMS Provider
- B. OCP Email Provider
- C. OCP Chat Provider
- D. OCP Social Provider
Correct Answer: A 🗳️
Question #2
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?
- A. NOT_READY
- B. CONNECTED
- C. BUSY
- D. READY
Correct Answer: A 🗳️
Question #3
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?
- A. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
- B. The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
- C. The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
- D. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
Correct Answer: D 🗳️
Question #4
Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?
- A. CustomerControllerService PU Logs file
- B. ORCRestService PU Log file
- C. MessagingSetvice Service Log file
- D. SMSVendotSnapin Service Log file
Correct Answer: B 🗳️
Question #5
Which statement correctly describes the Avaya Oceana Monitor?
- A. It provides a single location to view the status of each supported Oceana component.
- B. It provides a single location to view the status of the UCM Oceana component.
- C. It provides a single location to view the status of the UAC Oceana component.
- D. It provides a single location to view the status of Cluster1 components.
Correct Answer: A 🗳️
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