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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A) Enterprise Sales Management
B) Assets based ordering
C) Mobile subscription Management
D) Digital commerce

2. ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?

A) Subscriber lifecycle management
B) Enterprise sales management
C) Advertising sales management
D) Multiple subscription management

3. United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A) To validate the migrated assets data aligns with assets data model
B) To create inventory items to be used in subsequent MACD.
C) To validate if MACD works on migrated Assets.
D) To validate if decomposition works on migrated assets

4. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) Migrating in/out from bundle offer
B) Customer can choose their plan from all pricing books.
C) History of subscription updates and traceability
D) Supported by digital commerce API
E) Service Continuity

5. United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A) Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
B) Handle the complex business processes manually outside the IT landscape.
C) Harmonize their business plan to reduce the complexity
D) Access the entire architecture to identify application that can be decommission.

Solutions: