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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A technician receives a call that a remote user's laptop is not powering up. Before going to the user's site, which of the following should the technician advise?

A) Remove the battery and test it in a known good laptop of the same model to ensure it is in a fully-functional and charged condition.
B) Ask the user if the laptop is plugged into a power strip that also powers a high-draw device, such as a laser printer.
C) Remove the battery and A/C adapter and depress the power button for ten seconds. Reconnect power and attempt to power on.
D) Ask the user what USB devices they normally have plugged in and ensure they are plugged in to maintain the same power draw as previous boots.

2. A company has purchased new computers. The old computers will be donated to a local charity. Before the computers are picked up, the president of the company wants to make sure that the computers do not have confidential company information on them. Which of the following is the BEST method to accomplish this?

A) Run CHKDSK
B) Use a degaussing tool
C) Defragment the hard drive
D) Format the hard drive

3. A user has installed a new wireless router and is unable to connect their game console to the manufacturer's service. Which of the following should the technician look for FIRST?

A) Ensure the game system has a static IP address.
B) Ensure the correct ports are open.
C) Ensure the game system has updated firmware.
D) Contact the manufacturer to see if service is available.

4. A technician wants to see if the computer has a route to a remote network. Which of the following commands will display the routing table of the PC?

A) netstat
B) ipconfig
C) nbtstat
D) pathping

5. After updating the device drivers for a video adapter, a user reports they are only able to view a portion of the screen and the text is very large. Which of the following is MOST likely the cause?

A) Resolution set too low
B) Resolution set too high
C) Refresh rate set too low
D) Refresh rate set too high

Solutions: