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| Section | Weight | Objectives |
|---|---|---|
| Design a Cisco Unified Contact Center Express System Deployment | 32% | - Perform customer capacity planning - Determine customer required features - Evaluate and recommend different configuration option - Identify available configuration and ordering tools |
| Implement a Cisco Unified Contact Center Express System | 40% | - Describe the process for installing Cisco UCCX software and hardware - Describe the process to configure Cisco UCCX software and the provisions users need to meet customer requirements - Describe the process of using the Cisco UCCX Application Editor - Examine the Cisco Business Edition 6000 competitive landscape |
| Operate a Cisco Unified Contact Center Express System | 28% | - Identify basic Cisco UCCX user tasks - Identify processes and tools available for troubleshooting Cisco UCCX - Identify processes and tools available for monitoring system operations in Cisco UCCX - Identify processes and tools available for patching, upgrading systems, and license additions for Cisco UCCX |
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The Deploying Cisco Unified Contact Centre Express (UCCXD) 500-052 is one of the many exams conducted by Cisco to assess the examinee's comprehension of Cisco Contact Centre Express version 11.0 deployments in the areas of operation, implementation, and design. The UCCX is a multichannel solution for help desks and contact centers of any size. This exam is for specialized networking professionals who can enhance their portfolio while gaining credibility and skills to tackle any problem with the right solutions.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operate a Unified Contact Center Express System | 28% | - Monitor system operations in Unified Contact Center Express - Perform patching, upgrading, and license additions - Troubleshoot Unified Contact Center Express - Identify basic Unified Contact Center Express user tasks |
| Topic 2: Design a Unified Contact Center Express System Deployment | 32% | - Evaluate and recommend different configuration options - Identify available configuration and ordering tools - Perform customer capacity planning - Determine customer required features |
| Topic 3: Implement a Unified Contact Center Express System | 40% | - Describe the process for installing Unified Contact Center Express software and hardware - Use the Unified Contact Center Express Application Editor - Configure Unified Contact Center Express software and provision users - Examine the Cisco Business Edition 6000 competitive landscape |
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