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EXIN ITSM20FB Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Describe t he objectives and quality requirements
- Describe importance of documentation and basic requirements for documentation
|
| Topic 2 | - Describe the objectives and quality requirements
- Identify the purpose and benefits of ISO
- IEC 20000
|
| Topic 3 | - Describe the key principles of producing and implementing a service management plan
- Describe the requirements for resource management
|
| Topic 4 | - Describe at a high level the requirements for planning new
- changed services
- Describe general governance principles
|
| Topic 5 | - Describe the requirements for monitoring, measuring, reviewing and improving the processes
- Describe the benefits and risks of IT service management
|
| Topic 6 | - Describe the continual improvement methodology for service management processes
- Describe the objective of planning and improving service management
|
| Topic 7 | - Describe at a high level the requirements for transitioning new
- changed services
- Describe the principles of continual improvement and the applications of the PDCA cycle
|
Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000
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