ISEB ISEB-ITILV3F valid study dumps : ITIL Foundation Certificate in IT Service Management

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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following statements is CORRECT?

A) Process owners and service owners are not required within the same organization
B) Process owners are more important to service management than service owners
C) Service owners are more important to service management than process owners
D) Service owners are as important to service management as process owners

2. What is the name of the area where the definitive authorised versions of all media
Configuration Items (CIs) are stored and protected?

A) Service Knowledge Management System
B) Definitive Media Library
C) Software Secure Library
D) Definitive Software Store

3. Which of the following defines the level of protection in Information Security Management?

A) The ISO27001 Standard
B) The Business
C) The Service Level Manager
D) The IT Executive

4. Which of the following is a good metric for measuring the effectiveness of Service Level
Management?

A) Customer satisfaction score
B) Average number of daily incidents managed by each service agent
C) Number of services in the Service Portfolio
D) Number of services deployed within agreed times

5. Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of which of:

A) People, Process, Partners, Suppliers
B) People, Process, Products, Partners
C) People, Products, Technology, Partners
D) People, Process, Products, Technology

Solutions: