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HP Selling HP Business Service Management Solutions Sample Questions:

1. What do executive level buyers expect from salespeople when seeking a solution for their business issues?

A) that they can provide customer case studies for ideas to address the business issues
B) that they can provide a short and detailed demonstration that clearly shows how to address the business issues
C) that they can clearly show they understand the business issues and can clearly articulate how to resolve them
D) that they can whiteboard the specific solution that will address the specific business issues

2. With which persona should a salesperson discuss HP Operations Bridge relating to "excessive time to identify root cause of issues caused by non-standard network configurations" pain points?

A) director of distributed systems
B) director of operations
C) director of service management
D) director of mobile applications

3. Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)

A) performing real-time modeling of the IT infrastructure
B) enhancing the ability of IT to support business operations
C) service ticket automation
D) triage process improvements
E) consolidating operations monitoring into a "single pane of glass"
F) aligning the activities of IT with the strategic goals of the business

4. What is the key component supporting the HP Operations Bridge solution that is not a standalone product?

A) Real User Monitor
B) Operations Manager Dashboard
C) Run Time Service Model
D) Service Health Reporter

5. Which functional solution from HP BSM provides the capability to capture and measure metrics about users' performance and experience with a business service?

A) Operations Intelligence/Analytics
B) Operations Bridge
C) Infrastructure Management
D) Application Performance Management

Solutions: