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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What can you create using a workflow?

A) Activity list
B) Task
C) Appointment
D) Phone call

2. To which objects can you add a registered product? Note: There are 2 correct answers to this question.

A) Sales Order
B) Visit
C) Service ticket
D) Installed base

3. You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A) In integration under the business configuration work center
B) In scoping under the Business Configuration work center
C) In Service and social general settings under the administrator work center
D) In general settings under the administration work center

4. To which objects can you add an installed base? Note: There are 2 correct answers to this question.

A) Visit
B) Ticket
C) Maintenance plan
D) Contract

5. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Coverage indicator
B) Scheduling relevant
C) Invoicing method
D) Processing type

Solutions: