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SAP C_C4C14_1811 valid study dumps : SAP Certified Application Associate - SAP Service Cloud 1811
- Exam Code: C_C4C14_1811
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
- Updated: Sep 22, 2026
- Q&As: 155 Questions and Answers
About SAP Certified Application Associate - SAP Service Cloud 1811 - C_C4C14_1811 Valid Dumps
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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Service Reporting
|
| Master Data and Configuration | - Core Master Data
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Service Processes | - Ticket and Case Management
|
| Integration and Communication | - Communication Channels
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question #1
Which field identifies a ticket as relevant for a field service scenario?
- A. Service organization
- B. Division
- C. Scheduling relevant
- D. Requires work
Correct Answer: D 🗳️
Question #2
Who can approve time reports created by the service technicians? Note: There are 2 correct answers to this question.
- A. Reporting line manager
- B. Territory Manager
- C. Service line manager
- D. Functional unit manager
Correct Answer: C,D 🗳️
Question #3
You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.
- A. Condition types
- B. Credit Limit
- C. External ID
- D. Transfer status
Correct Answer: A,D 🗳️
Question #4
Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?
- A. Campaign
- B. Activity
- C. Maintenance plan
- D. The Report
Correct Answer: B 🗳️
Question #5
Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question
- A. Create or delete custom channels
- B. Manage business tasks for employee support
- C. Disable the profanity check for outbound responses
- D. Assign tickets to the last processor
Correct Answer: A,B 🗳️
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