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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービス管理システムの主要な内容は何ですか?

A) チケット用のソフトウェア システム
B) 文書化された組織および運営構造
C) チケットの記録とフォローアップのみのための体系的なプロセス
D) 主要業績評価指標 (KPI) を監視するソフトウェア システム

2. 品質目標を達成することで何を改善できるでしょうか?

A) 不正パティとの関係
B) 構成マネージャーの個人的な満足度
C) 関心のあるサプライヤーとの関係
D) サービスの有効性

3. ISO/IEC 20000 の目的は何ですか?

A) IT ガバナンスの導入を促進するため
B) 統合プロセスアプローチの採用を促進する
C) IT サービス管理に関するベスト プラクティス ガイダンスを提供する
D) セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。

4. Plan、Do、Check、Act の方法論をどのプロセスに適用する必要がありますか?

A) スコープ内のすべてのプロセス
B) ビジネスに不可欠なサービスをサポートするもの
C) 管理システムプロセスの要件
D) サービス管理の計画と実装のプロセス

5. 情報セキュリティ管理における「完全性」という用語は何を意味しますか?

A) 不正使用から情報​​を保護する
B) 情報へのアクセスを監視する
C) IT 組織に対する忠誠心についてサポート スタッフをスクリーニングする
D) 情報の正確性、完全性、正確性

Solutions: