[Apr 19, 2024] New Salesforce Field-Service-Consultant Dumps with Test Engine and PDF (New Questions)
Pass Your Field-Service-Consultant Exam Easily - Real Field-Service-Consultant Practice Dump Updated
Salesforce Field-Service-Consultant certification is suitable for individuals who have experience working in the field service industry and want to take their career to the next level. Salesforce Certified Field Service Consultant certification is also ideal for individuals who have experience working with Salesforce Field Service Lightning and want to validate their knowledge and skills. Salesforce Certified Field Service Consultant certification can open up many career opportunities for individuals and can help them stand out in a competitive job market.
NEW QUESTION # 86
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
- A. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
- B. Create two custom fields for the Service Appointment and use Flows to capture each signature.
- C. Create a Flow that adds two Signature Blocks when the Service Report is generated,
- D. Create two Service Reports and add one Signature Block to each Report.
Answer: A
Explanation:
Explanation
This option allows capturing multiple signatures on a service report by creating different signature types (such as customer approval or technician verification) and adding them to the service report template. References:
https://help.salesforce.com/s/articleView?id=sf.fs_signature_types.htm&type=5
NEW QUESTION # 87
Universal container has enabled field service lightning and want to enable milestones for work order.
What should a consultant take into consideration?
- A. Creating milestones trackers requires a custom lightning component
- B. Creating entitlements for work orders requires a custom lightning component
- C. Creating milestones for word orders requires an entitlement for case
- D. Creating entitlement for class and work order must be separated
Answer: D
NEW QUESTION # 88
Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?
- A. Assign the appropriate skill to resource
- B. Use work type with required skills
- C. Create a multiple work order line per service
- D. Select the relevant work type for each resource
Answer: A,B
NEW QUESTION # 89
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
- A. Service Territory
- B. Work Order
- C. User Territory
- D. Service Territory Member
Answer: C
NEW QUESTION # 90
Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Cases
- B. Assets
- C. Service Appointments
- D. Work Orders
Answer: B,D
NEW QUESTION # 91
Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?
- A. Add the CSAT Visualforce page to the Work Order.
- B. Install the Survey Snap-in for CSAT capture.
- C. Enable the CSAT Quick Action for Work Orders.
- D. Install an AppExchange Package.
Answer: D
NEW QUESTION # 92
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)
- A. Products Required for Service Appointments
- B. Products Required for Service Resources
- C. Products Required for Work Orders
- D. Products Required for Work Order Line Items
Answer: C,D
NEW QUESTION # 93
Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.
- A. Add new Status to the Work Order
- B. Add new Status to the Service Appointment.
- C. Add the Status Transitions to the Technicians' Profile.
- D. Add the allowed Status Transitions in Field Service Settings.
Answer: B,C
NEW QUESTION # 94
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
- A. 25 contractors
100 contractors - B. 75 contractors
25 contractors - C. 25 contractors
- D. 100 contractors
100 contractors
Answer: B
NEW QUESTION # 95
Universal Containers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers
- A. Custom mabile application
- B. Salesforce browser-based application
- C. Salesforce mobile application
- D. Salesforce Field Service mobile application
Answer: B,D
NEW QUESTION # 96
universal containers have a call center that responds to requests from
customers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking appointments Which permission set license should be assigned to the call center agents?
- A. FSL agent license
- B. FSL resource license
- C. FSL admin license
- D. FSL dispatcher license
Answer: A
NEW QUESTION # 97
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?
- A. Edit the Service Appointment and add a neew Service Resource.
- B. Create a new Service Appointment with a different Crew.
- C. Use the Crew Management tool to add Service Resources to the Crew.
- D. Update the Service Crew on the Service Appointment's Work Type.
Answer: C
Explanation:
Explanation
This option allows updating the service crew to meet the skill requirements by adding service resources to the crew using a drag-and-drop interface. References:
https://help.salesforce.com/s/articleView?id=sf.fs_crew_management_tool.htm&type=5
NEW QUESTION # 98
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
- A. The Due Date of the Service Appointment
- B. When Service Resources are available for work
- C. The Maintenance Plan for the Account
- D. The Time Slots for Appointment Booking
Answer: B,D
Explanation:
Explanation
Operating Hours define when service resources are available for work and when customers can book appointments. The Time Slots for Appointment Booking setting determines how operating hours are divided into time slots that can be assigned to service appointments. The Maintenance Plan for the Account or the Due Date of the Service Appointment do not affect operating hours, but are used to generate and schedule recurring work orders. References: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans.htm&type=5
NEW QUESTION # 99
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
- A. A single Milestone can be added to both Case and Work Order Entitlement Processes.
- B. Milestones for Work Orders can be configured in Setup.
- C. An Entitlement Process must be applied to both Cases and Work Orders.
- D. Milestones for Work Orders can be set up from the metadata API.
- E. A new Entitlement Process requires selecting a single Entitlement Process Type.
Answer: A,B,E
NEW QUESTION # 100
Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?
- A. Technicians with Required Skills
- B. Preferred Resource
- C. Required Resource
- D. Service Crew
Answer: D
Explanation:
Explanation
This feature should be configured to meet this requirement, as it allows creating a group of service resources that can perform periodic maintenance on complex products together. References:
https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.htm&type=5
NEW QUESTION # 101
Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?
- A. Creating entitlements for work orders requires a custom lightning component.
- B. Creating milestone trackers requires a custom lightning component.
- C. Creating entitlements for cases and work orders must be separated.
- D. Creating milestones for work orders requires an entitlement for case.
Answer: C
NEW QUESTION # 102
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers
- A. Native customer signature capture
- B. Agents view of upcoming service appointment
- C. Offline access to flow
- D. Customized navigation menu
Answer: A,C
NEW QUESTION # 103
Northern Trail Outfitters wants to send an email to website visitors who add items to their cart but fail to make a purchase. The email will Include a list of products they added to their shopping cart.
* A sendable data extension contains the contact information and a session ID field for each subscriber who has abandoned their cart.
* A second data extension contains a corresponding session ID field and product data for each abandoned cart item, including product SKU, product name, quantity, price, and image URL Which feature should be used to display the list of products for each subscriber in this email?
- A. Dynamic Content Block
- B. Lookup AMPscript function
- C. Enhanced Dynamic Content Block
- D. LookupRows AMPscript function
Answer: D
NEW QUESTION # 104
Universal container want to offer customers a maintenance plan that provides 12 monthly checkups the customer will call to schedule each visit How should consultant configure the maintenance plan to meet the requirements
- A. Set frequency to 1 month; generation time frame 12; Check auto generate work orderc
- B. Set frequency to 1 month; generation time frame 12; uncheck auto generate work order
- C. Set frequency to 1 month; generation time frame 0; Check auto generate work order
- D. Set frequency to 1 month; generation time frame 0; uncheck auto generate work order
Answer: D
NEW QUESTION # 105
some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them How should a consultant provide access to FSL mobile app?
- A. Modify the user profile
- B. Update the public group membership
- C. Assign a permission set
- D. Modify the user record
Answer: C
NEW QUESTION # 106
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
- A. Entitlement Templates
- B. Entitlements
- C. Work Order Record Types
- D. Work Types
Answer: D
Explanation:
Explanation
Work Types are templates that define the duration, skills, and products required for a work order or work order line item. By creating Work Types for Install, Break-fix, and Inspections, Universal Containers can standardize creation of Work Orders with the correct skills and estimated time to completion[34]. Entitlement Templates are templates that define the terms of support for customers such as number of cases allowed or response time[35]. Entitlements are records that specify customers' support terms based on their contracts or warranties[36]. Work Order Record Types are record types that allow creating different page layouts and picklist values for different types of work orders[37]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.entitlements_templates_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders_record_types.htm&type=5
NEW QUESTION # 107
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After passing the Salesforce Field-Service-Consultant certification exam, professionals can demonstrate their expertise in Salesforce field service management, which can lead to better job opportunities and higher salaries. Salesforce Certified Field Service Consultant certification can also help professionals gain confidence in their abilities and increase their credibility with clients and colleagues.
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