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The Salesforce Field-Service-Consultant Certification is a globally recognized certification that demonstrates your expertise in field service management. This certification is ideal for professionals who work as field service managers, consultants, or solution architects. By becoming a Salesforce Certified Field Service Consultant, you can enhance your career opportunities and demonstrate your commitment to excellence in field service management. With this certification, you can showcase your knowledge and skills in field service management, and build trust with customers and potential employers.
Salesforce Field Service Lightning is a powerful tool that helps organizations manage their field service operations. It offers features such as schedule optimization, inventory management, and real-time tracking of field service agents. The certification ensures that the professional can effectively leverage these features to improve the overall efficiency of field service operations.
The Salesforce Certified Field Service Consultant exam validates an individual's knowledge and expertise in implementing Salesforce Field Service solutions. This certification is ideal for professionals who are involved in designing and deploying field service solutions for their organizations. The exam measures the individual's ability to create and manage work orders, manage service territories, optimize scheduling, and ensure customer satisfaction.
NEW QUESTION # 34
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
- A. Use appropriate Resource Operating Hours.
- B. Create a recurring Service Appointment
- C. Create Resource Absences every day.
- D. Use the Resource Availability Rule.
Answer: B
NEW QUESTION # 35
Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?
- A. Automatically change the status to Dispatched of all Service Appointments.
- B. Automatically schedule unscheduled services to available Resources.
- C. Automatically run Optimization Background Job every hour.
- D. Automatically Dispatch Service Appointments using Drip Feed.
Answer: D
NEW QUESTION # 36
Universal containers want to implement service legal agreements (SLA) for work Order.
Which three considerations should the consultant take into account?
- A. A new entitlement process requires selecting entitlement process type.
- B. Milestone of the work orders can be configured in setup.
- C. A single milestone can be added to both case and work order entitlement processes.
- D. Milestones for the work orders can be set up from the metadata API
- E. An entitlement process must be applied to both cases and work order
Answer: A,B,C
NEW QUESTION # 37
A B2B customer notlcts they have a largt numbtr of subscribers marked as 'Held'. During troubleshooting, they realize these were soft bounces from overwhelming the email servers of many of the small companies with which they do business.
What step(s) should the customer take to move those subscribers back to 'Active'?
- A. Extract subscribers who have a status of 'Held', then Import subscribers as 'Active'.
- B. Subscribers with a status of 'Held' should be re-enabled by contacting support.
- C. Use Contact Builder to mass update all 'Held' subscribers to 'Active' status.
- D. Use a SQL query to change all subscribers with a status of 'Held' to Active' In All Subscribers.
Answer: A
NEW QUESTION # 38
how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
- A. Color code using Gantt palettes.
- B. Create a Gantt action to highlight.
- C. Add the relevant field to the field set.
- D. Use map report layers.
Answer: A
NEW QUESTION # 39
A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers
- A. Reshuffle
- B. In-day Optimization
- C. Resource Schedule Optimization
- D. Group Nearby
Answer: A,D
NEW QUESTION # 40
A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.
Which settings should the Consultant consider to improve travel time accuracy?
- A. Street Level Routing, Default Travel Speed
- B. Travel Speed Unit, Actual Travel Time
- C. Minimum Grade, Default Operating Hours
- D. Estimated Travel Time, Minimize Travel
Answer: A
NEW QUESTION # 41
Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?
- A. Create a Workflow Rule on the Case.
- B. Create a Milestone on the Product.
- C. Create an Entitlement Template on the Product.
- D. Create a Visualforce Page on the Case.
Answer: B
NEW QUESTION # 42
Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?
- A. Use Workflow to close the Case when the Work Order is dispatched.
- B. Use Process Builder to close the Case when the Work Order is created.
- C. Use Workflow to close the Case when all Work Orders are closed.
- D. Use Process Builder to close the Case when all Work Orders are closed.
Answer: D
NEW QUESTION # 43
Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?
- A. Use Assets and define a hierarchy.
- B. Use a custom object to model the BoM.
- C. Use Products and add to an Order.
- D. Use an ERP to manage the BoM.
Answer: D
NEW QUESTION # 44
Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different How should a consultant implement this process?
- A. Create two service appointments and set the early start to the start time of the first service appointments
- B. Create two service appointments and assign two different resources
- C. Create one service appointments and schedule two resources
- D. Create one service appointments and add two required resources
Answer: B
NEW QUESTION # 45
universal container is implementing work order management to better the support its clients Choose 2 answers
- A. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order
- B. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type
- C. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup
- D. Create the work skill using setup. Manually assign the skills to service resources
Answer: C,D
NEW QUESTION # 46
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers
- A. Scheduled Start
- B. Scheduled End
- C. Arrival Window End
- D. Arrival Window Start
Answer: C,D
NEW QUESTION # 47
Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?
- A. Require Technicians log all non-billable hours.
- B. Require Technicians sign-off on Work Orders.
- C. Require approval on all Installations.
- D. Require customer signature on billable Work Orders
Answer: B
NEW QUESTION # 48
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
- A. Create CSS in the Dispatcher's Console.
- B. Configure Field Sets on the Service Appointment.
- C. Use Lookup Fields.
- D. Add Fields on the Page Layout.
Answer: B
NEW QUESTION # 49
Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.
Which steps should the Consultant take to meet these requirements?
- A. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
- B. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
- C. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
- D. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
Answer: B
NEW QUESTION # 50
Northern Trail Outfitters is investigating implementing MobileConnect to allow SMS messaging in their UK, Germany, and Swiss subsidiaries. Each subsidiary has its own business unit and they are trying to determine if a single long code could be used for all markets.
What functionality would tie to additional long code Implementation?
- A. Do they need to support inbound messages in each country'
- B. Do they need to have independent reporting on SMS sends by country?
- C. Do they need to support different From Names by country?
- D. Do they need to support UTF-8 characters in their SMS?
Answer: A
NEW QUESTION # 51
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
- A. Work Order
- B. Service Territory
- C. Service Territory Member
- D. User Territory
Answer: D
NEW QUESTION # 52
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