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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC feature directly supports the business goal of increasing revenue through cross-selling?

A) Automated callbacks to reduce wait times.
B) CRM integration with screen pops that include product recommendations and customer history.
C) Real-time wallboard displays for supervisors.
D) After-call work (ACW) state for wrapping up the call.

2. A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?

A) Skill-Based Routing
B) Interaction Correlation
C) IVR Self-Service
D) Call Recording

3. A customer wants to use AI for real-time agent assistance, providing on-screen suggestions during a call. This requires low-latency analysis of the live audio stream. Which architecture is most suitable?

A) Use the IVR's speech recognition engine to transcribe the call live.
B) Send the audio recording to the cloud AI service after the call ends.
C) Integrate a local, on-premises AI processing engine that can analyze the audio stream in near real-time.
D) Rely on the agent to manually request suggestions by clicking a button.

4. In the context of SIP trunks, what is "DID" (Direct Inward Dialing)?

A) A method for agent authentication.
B) A protocol for video calls.
C) A range of telephone numbers that are routed to the AICC system over the SIP trunk.
D) A type of audio codec.

5. For PCI DSS compliance, it is sufficient to simply pause call recording when a customer enters their credit card information via DTMF tones.

A) True
B) False

Solutions: