Peoplecert ITIL-4-CDS valid study dumps : ITIL 4 Specialist: Create, Deliver and Support

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
What is the minimum number of different value streams that they need, in order to manage this work?

A) One value stream for resolving incidents, and a separate value stream for managing service requests
B) One value stream for all activity that arrives via the service desk
C) One value stream for the organization, and separate value streams for each supplier
D) One value stream for the organization, and separate value streams for each team

2. An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?

A) Continuous delivery
B) Continuous integration
C) Continuous deployment
D) Change enablement

3. A service desk team acts as a single point of contact for its users. Service desk team members are the first-line support; however, if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets. Which concept or approach would help the organization resolve this situation?

A) Swarming
B) Outsourcing
C) Advanced analytics
D) Results-based measurement

4. An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
Which test level should the organization focus on to address this weakness?

A) Acceptance
B) Integration
C) System
D) Unit

5. A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?

A) Restructure the organization to create specialized departments for emerging technologies
B) Invest in targeted training programmes for existing staff in relevant emerging technologies
C) Increase the total number of employees focusing on new hires with expertise in emerging technologies
D) Outsource the development of new technology segments to specialized vendors

Solutions: