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EXIN ITIL Foundation (V4) Sample Questions:

1. Which is a key element of the 'think and work holistically' guiding principle?

A) Assessing which procedures can be re-used when improving a service
B) Using technology for standard tasks to give people time for complex activities
C) Understanding the methods applicable to complex systems
D) Eliminating metrics which do not contribute to achieving an objective

2. Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A) Optimize and automate
B) Focus on value
C) Think and work holistically
D) Start where you are

3. Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

A) Optimize and automate
B) Think and work holisocally
C) Focus on value
D) Start where you are

4. Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

A) Keep is simple and practical
B) Focus on value
C) Progress iteratively with feedback
D) Start where you are

5. Which of the four dimensions contributes MOST to defining activities needed to deliver services?

A) Value streams and processes
B) Organizations and people
C) Information and technology
D) Partners and suppliers

Solutions: